Senior Process Lead

 

Work Location Type: Hybrid 

 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

 

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

 

 

Position Details
The MSM Implementations team, within MSM Operations manages & facilitates the Category Review process as well as other assortment growth initiatives within Grainger. This includes working to set up/iterate standard process and the workflow management tools that track the work. This department also provides reporting and meaningful insights into the progress of work. You will oversee the project tools that manage Category Review work, and the workflows that route the work from one department to the next. You will report to the Manager, MSM Implementations.

 

You Will

• Be a workflow process and tools owner (e.g., Jira, SmartSheet) including an advanced training resource for these tools

• Own reporting and analytics for team and identify opportunities to improve reporting and processes within department

• Workflow ownership and maintenance

• Partner with teams and leaders across organization

• Maintain knowledge of the Category Review process and team historical information

• Maintain documentation of current processes for internal and cross-departmental use

• Manage project quality control/auditing, escalation, and execute within given deadlines

• May lead, develop and standardize additional workflows

 

You Have

• 3+ years Merchandising, eCommerce, Project Management or Product Lifecycle experience, or equivalent analytical experience Required

• Demonstrated continuous improvement & project management experience; especially of large-scale, cross-departmental projects

• Experience working in teams with dynamic, process-driven, multi-channel work environments

• Proficiency using data and reporting tools (e.g., Teradata, PowerBI) to perform data analysis and make data-driven insights and decisions

• Excellent stakeholder management and communication skills

 

Rewards and Benefits
With benefits starting day one, our programs