Billing Team Lead

About Ropes & Gray

Ropes & Gray is a preeminent global law firm. The firm has been ranked in the top three on The American Lawyer's prestigious A-List for eight consecutive years and #1 on Law.com's UK A-List twice in the past three years - rankings that honor the "best of the best" law firms. The firm has approximately 2,500 lawyers and professionals serving clients in major centers of business, finance, technology, and government in Boston, Chicago, Dublin, Hong Kong, London, Los Angeles, Milan, New York, Paris, San Francisco, Seoul, Shanghai, Silicon Valley, Singapore, Tokyo and Washington, D.C.The firm has consistently been recognized for its leading practices in many areas, including asset management, private equity, M&A, finance, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, privacy & cybersecurity, and business restructuring. Ropes & Gray is an equal opportunity employer.

Overview

The Billing Team Lead plays a critical role in the revenue cycle of the firm by overseeing the billing and collection cycle of a select number of high profile clients.  In order to accomplish this the BTL is expected to interface with various functions such as CICC, Practice Development and Legal Project Management to ensure the highest possible level of service and support for assigned clients and assigned Billing Responsible Lawyers.  Additionally, the BTL may or may not be responsible for supervising billing coordinators who are managing the unbilled and accounts receivable inventory for assigned partners and clients.

Responsibilities

Direct the billing and collection process for a select portfolio of high profile lawyers/clients including detailed knowledge of applicable client terms and discount. Specifically, the BTL will ensure that:

Bills are issued timely and accurately and are consistent with client terms and discounts

Client guidelines are documented, updated and complied with

Client payment is received consistent with firm expectations

Problems are proactively identified and escalated to management

Recommendations for write-offs of aged or disputed balances are timely 

Assist with the reconciliation and application of unidentified cash receipts from clients within portfolio, ensuring prompt resolution.

Analyze client accounts and prepare all necessary reporting.

Maintain documentation of procedures, deadlines and other client and lawyer preferences related to billing and interacting with assigned lawyers/clients.

May or may not supervise billing coordinators in one or more office, if so:

Coordinates billing and collection activities with timekeepers, assigned biller and revenue coordinators.

Identifies areas for additional training to ensure that skill levels are uniformly excellent across the group.Ensures that team members follow established workflow process for both, unbilled and accounts receivable balances from proforma creation through invoice collection, including necessary reviews and approvals

Ensures compliance with client guidelines is maintained.

Makes recommendations for write-offs of aged or disputed balances where appropriate.

Escalates billing or collection issues to senior management when appropriate.

If supervising, consistently provides feedback to staff and conducts annual performance evaluations; escalates performance issues as needed.

Ensures consistent and regular communication with lawyers around aged balances.

Participates in firm-wide and departmental projects and initiatives.

Performs other duties as assigned.

Occasional travel to other offices may be necessary.

Qualifications

• Minimum of three years of experience supervising all or a portion of the billing function in a professional services environment
• Demonstrates exemplary customer service and excellent verbal, written, leadership, and interpersonal skills
• Bachelors degree in business, accounting, or finance preferred
• Demonstrates proficiency with 3E, Elite (or Aderant) and an industry standard collection software tool
• Demonstrates proficiency with MS Excel spreadsheets, including advanced features such as pivot tables, charts and graphs and formulas; proficiency in MS Word and PowerPoint

Compensation and Total Rewards Package

Ropes & Gray is proud to offer a comprehensive Total Rewards package to our business support team members. The firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture. The anticipated pay range for this role is listed below and represents our good faith and reasonable estimate of the starting salary range a