Business Operations Manager, Mid Market Accounts

Job Requisition ID #

23WD73716

Position Overview

You will collaborate with a customer segment owner and develop sales and customer success programs that span the entire customer lifecycle. You will also partner with other Business Operations Managers for other customer segments to reuse similar content to improve efficiency.

You will think about the entire customer lifecycle from first acquisition through renewal and connects the programmatic, data and enablement programs for that customer segment. You will be an important go-to-market partner that refines requirements and translates them into functional requirements (policies, programs, and procedures) that inform our technical and enablement teams.

You will lead multifaceted programs in a matrix world by supplying the vision, developing plans and coordinating teams in their development. This requires engaging important business and technology partners to ensure opportunities and issues are known and addressed. This is a role for someone who can see both the forest and the trees, enjoys collaborating with many different teams and excels. You will have a deep experience with optimizing GTM motions that deliver excellent customer experiences and understand the value of enterprise architecture and aligning organizational investments.

You will report to the Senior Director of Business Operations.

Responsibilities

• Sales program management experience in an B2B enterprise SaaS environment

• Curiosity, passion, and a willingness to dive in quickly

• Experience implementing sales programs for technology, channel, and services partners

• Proficient in all aspects of managing global programs including strategy refinement, policy and process definition, enablement, and implementation

• Analytical and data-driven and can use business insights to inform and educate others on opportunities

• Break down siloes to use ideas and solutions from across the business

• Always seek opportunities to guide understanding and broader impact across the customer lifecycle

• Ensure partners have visibility into our current capabilities and how to prioritize investments to uplevel or add in new capabilities

• Manage partners' expectations, highlight tradeoffs, and ensure that employee and customer experience is top of mind when making decisions

• Work with GTM teams on how to use our technology stack and operational processes in creative ways to deliver desired capabilities

• Develop and refine processes to ensure efficient execution

Minimum Qualifications

• Minimum of 10+ years of work experience with combined exposure to consulting and project management in

• Present at all levels

• Experience leading diverse partners using both qualitative and quantitative insights

• Improve execution but also zoom out to contextualize specific recommendations/plans within the broader company strategy

• By prioritizing work and coordinating required support across several teams to achieve project goals

• Experience implementing and scaling plans across globally dispersed teams

• Experience working with multiple departments

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

 

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

 

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $133,100 and $215,380. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commission