Senior Learning Partner and Manager

Application Deadline:

12/14/2023

Address:

320 S Canal Street

Job Family Group:

Human Resources

Position has responsibility for the overall design, development, and Program management of effective learning programs for LOB segment strategy, executions, quality and impact.  This role will partner and support with LOB segment Director to assess client needs, develop the learning strategy, design program and identify delivery methods including the identification of innovative learning methodology. This role has a strong internal consulting focus on the disciplines of leadership, sales, risk and intake.

This position is accountable for being a critical strategic learning partner in which learning becomes an integrated component of the overall LOB Segment people strategies and helps drive business impact and employee performance and knowledge standards.  This role regularly interfaces with clients at the senior level within the client organization, and influences client decisions in a manner that is mutually beneficial to the client and the Learning Segments.

This position is accountable for supporting the Director in the development of innovative learning strategies for both long-term (three year) and annual business plans through the analysis, assessment, design, development and implementation of integrated business learning strategies. 

Position supports the LOB Segment Senior HR Business Partners and Workforce effectiveness team to lead the development of innovative learning strategies for LOB segment. 

Finally, the position is accountable for leading a segment team of highly skilled learning professionals that identify business gaps / opportunities as well as future needs / directions in the development of relevant and effective programs & curriculum.

Key Accountabilities

Relationship Management

• Support the Segment Director in identifying both short- and long-term innovative learning strategies /solutions for LOB Segment
• Support the Segment Director with quarterly Learning Councils and 3-year strategy plan
• Manage internal IFL shared service relationships to maximize resource planning/web solutions and delivery management
• Work with LOB to assess and identify critical areas of performance opportunities in key roles and design specific learning solutions to address client needs
• Provides value added professional advice to Senior HR Business Partners, Segment leads and senior Management teams to enhance business and sales effectiveness

Curriculum Design & Development

• Be a strategic learning partner who applies extensive knowledge of business practices and processes to identify longer-term high leveraged and innovative curriculum for all key roles in the LOB
• Identify innovative learning opportunities and programs that would encompass the identified employee audience
• Lead the team to Design, Develop, and Implement programs that support the four key areas of focus: leadership, sales, risk and intake.
• Lead the team to Design and develop tailored learning solutions based online of business objectives / needs
• Accountable for partnering with the business to design measurable sustainment strategies for all programs
• Maintain up to date knowledge of industry leading learning solutions to support the business objectives

Project Leadership

• Provide project leadership, control, and direction in the management of assigned business and learning projects
• Develop effective project plans to facilitate the building of learning programs and curriculum to close gaps identified
• Provide day to day management of assigned projects to ensure objectives are met within the negotiated timeframe, resourcing allocated and project budget
• Compiles data and analyzes development requirements in the preparation of budgets and business cases for project approvals

Team Effectiveness

• Collaborate internally with partners in LOB Human Resources, Lines of Businesses, IFL, BMOFG/Enterprise and externally with vendors/suppliers to design relevant, business initiative supporting programs, to be delivered through various channels
• Collaborates with peers to investigate, recommend and / or implement changes to the learning process models, strategies and business process
• Act as Subject Matter Expert on all key strategic areas

Knowledge & Skills

• Continuously live and demonstrate our values in action
• Coach team members for performance; conduct formal and informal coaching
• Provide managerial direction for business unit and build synergies among team members
• Motivate team to achieve individual, client and enterprise goal