Senior UX Researcher

Responsibilities:

• Fight for the users–be a staunch advocate for our users and evangelize user experience throughout the organization.
• Conduct UX research and usability tests with customers and share findings with stakeholders.
• Partner with Product peers to contribute to overall strategy and decision-making about product direction.
• Help deliver clear storytelling around customer needs and business opportunities.
• Work cross-functionally with product management, engineering, and design peers.
• Independently lead research planning and execution, effectively building alignment with cross-functional peers and stakeholders throughout the research process.
• Clearly communicate insights and learnings, tying directly to actionable next steps and impact on product direction.
• Contribute to the growth and development of the UX Research team and discipline.
• Represent customer needs and opportunities, backed by data, in strategic product planning and prioritization.
• Collaborate with Design and Product leadership to align on research priorities and roadmap across multiple work streams.
• Partner closely with other researchers to build out Smartsheet’s research practice and infrastructure including sourcing research vendors to augment the work of your team.

Skills and Education:

• 5+ years relevant user research experience working on digital experiences with a proven track record of generating actionable insights that resulted in measurable product improvements.
• Experience with a broad range of research methodologies, both qualitative and quantitative, across the various stages of product development (pre and post product launch)
• Ability to collaborate closely with cross-functional partners, driving alignment around user needs and incorporating peers into the research process.
• Experience planning and driving cross-functional, brainstorming activities (such as design sprints or similar exercises)
• Experience conducting complex research at scale.
• Excellent written and verbal communication skills and can present effectively to executive audiences.
• Relentless focus on users and solving for their needs and wants.
• Have considerable experience translating user needs into AI strategies
• Enterprise software, commercial real estate, real estate technology or finTech experience
• Demonstrated success coaching and leading a team(s) in a rapidly growing and iterative culture.
• A passion for analytics, key metric definition and their tracking - to drive design decisions.

Salary: $125,000 - $220,000 annually

The expected base salary for this position ranges from $125,000 to $220,000 annually.  The actual base salary will be determined on an individualized basis taking into account a wide range of factors including, but not limited to, relevant skills, experience, education, and, where applicable, licenses or certifications held.  In addition to base salary and a competitive benefits package, this position may be eligible for additional types of compensation including discretionary bonuses and other short- and long-term incentives (e.g., deferred cash, equity, etc.).

Working Conditions: Normal working conditions with the absence of disagreeable elements.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

Newmark is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.