Principal, Business Operations

About the team

Zillow Home Loans (ZHL) provides customers with a streamlined option for their home financing needs. By utilizing Zillow's home-buying expertise and cutting-edge technology, we’re working to create an easier, smoother ‘check-out’ experience for real-estate transactions.

The Business Operations (“BizOps”) team serves as the central nervous system of ZHL, responsible for defining and delivering ZHL’s next phase of evolution and growth. This team focuses on our most critical and strategic cross-company projects, ranging from overall company strategy to owning key strategic projects in partnership with senior-most leaders across Zillow Group.

About the role

The Principal, Business Operations will tackle a variety of unstructured challenges, diving into a wide array of problems that drive impact for ZHL across sales, operations, product, go-to-market, and analytics. The focus of this role will be to help ZHL  grow by proposing and implementing new programs, developing new operational processes, innovating our go to market strategy, and fostering relationships aided by product. The role requires someone who is highly analytical and strategic, a great communicator, approaches problems in a structured manner, and is comfortable with ambiguity. You’ll get substantial senior leadership exposure, focus on the highest-priority initiatives, and be plugged into every facet of the business.

What you’ll do

• Partner with product to develop and communicate a prioritized roadmap for product and marketing enhancements for Premier Agent (PA) Growth

• Conduct analysis, develop and manage high-impact projects/programs  that support cross-functional planning efforts and ladder into department + company-level forecasting and strategy

• Develop and manage high-impact projects/programs to drive growth and optimization of ZHL’s Premier Agent (PA) channels within enhanced markets

• Partner with leadership to identify and optimize Premier Agent (PA) funnel conversion opportunities and drive sales performance and engagement

• Obsess over our top company metrics, helping to surface and drive initiatives that inform our overall strategy and move the needle for ZHL and our customers

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $147,800.00 - $236,200.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 10+ years of relevant experience, preferably within high-growth startups, fintech, investment banking and/or management consulting

• Must have high growth, direct-to-consumer background 

• Sales operations, business process optimization, and/or business operations experience

• Data driven problem solver with strong proficiency in Excel and data visualization tool skills

• Strong program management with experience leading end-to-end execution of projects/programs

• Entrepreneurial mindset

• Experience in highly cross-functional settings, and in a role that spans strategy, analysis, product and operations in a fast-paced environment

• First-principles thinker (e.g., ability to question how we are working rather than simply executing)

• Excellent written and verbal communication with strong executive presence

• An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity

• Bachelor’s degree required, MBA preferred

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions,