Customer Service Agent in Barcelona- German Speaker

<p align="center"><span><span><span><b><span>Customer Service Agent in Barcelona- German Speaker</span></b></span></span></span></p> <p align="center"> </p> <p align="center"><span><span><span><b><span>Do you have experience in customer service through Contact Centers and are you ready to face new challenges?</span></b></span></span></span></p> <p align="center"> </p> <p align="center"><span><span><span><b><span>This is your role at MSX!</span></b></span></span></span></p> <p><span><span><span><b><span>Objective of the position:</span></b></span></span></span></p> <p> </p> <p><span><span><span>As <b>Customer Service Agent</b>  you will  support our customers to ensure the quality of the services provided through different channels (email, phone, etc). </span></span></span></p> <p><span><span><span><b><span>The duties you will perform day-to-day basis are as follows:</span></b></span></span></span></p> <p> </p> <ul> <li><span><span><span>Handle Driver Requests: manage driver inquiries through multiple channels.</span></span></span></li> <li><span><span><span>Complex Case Management: Handle escalated and more intricate cases, requiring a deep understanding of the issue.</span></span></span></li> <li><span><span><span>Continuous Case Monitoring. </span></span></span></li> <li><span><span><span>Case Escalation: determine when a case needs to be escalated to higher levels or specialized teams.</span></span></span></li> <li><span><span><span>Customer Satisfaction Assurance: Ensure that even in the most complex cases, the customer experience remains positive, and satisfaction levels are maintained according to project KPIs.</span></span></span></li> </ul> <p><span><span><span><span><span>#LI-MU1</span></span></span></span></span></p> <p><span><span><span><span><span>Spain-Barcelona</span></span></span></span></span></p> <p> </p> <p><span><span><span><b><span>We look for you if:</span></b></span></span></span></p> <p> </p> <ul> <li><span><span><span>You are a<b> native/advanced German</b> speaker;</span></span></span></li> <li><span><span><span>You have a good level of English (B2) is required;</span></span></span></li> <li><span><span><span>You have at least <b>2 years of experience</b><em> in Customer Service, Contact Center, Customer Relations or related positions;</em></span></span></span></li> <li><span><span><span>You have strong interpersonal skills with a persuasive and negotiation-focused attitudeand excellent communication skills;</span></span></span></li> <li><span><span><span>You have ability to assess and manage complex cases, with strong problem-solving skills;</span></span></span></li> <li><span><span><span>You are<b> proficient in MS Office365 applications</b> (basic knowledge of PowerPoint and Excel);</span></span></span></li> <li><span><span><span>You have basic knowledge of the automotive industry, including both sales and after-sales processes, is a plus.</span></span></span></li> </ul> <p> </p> <p><span><span><span><b><span>What do we offer you?</span></b></span></span></span></p> <p> </p> <ul> <li><span><span><span><b>Full-time indefinite contract. 40 hours a week.</b></span></span></span></li> <li><span><span><span>You will be part of a great team of professionals in an internationally consolidated company.</span></span></span></li> <li><span><span><span>You will acquire a global vision of the automotive sector, relating to customers, suppliers, consultants and dealers.</span></span></span></li> <li><span><span><span>MSX Bazaar: Shopping  portal exclusive for MSX employees.</span></span></span></li> <li><span><span><span>23 days of Vacations + 3 extra days.</span></span></span></li> <li><span><span><span>Internal training plan.</span></span></span></li> </ul> <p> </p> <p><span><span><span><b><span>Do you think you are the ideal person for this position? We want to meet you! Apply for the offer quickly and we will review your application.</span></b></span></span></span></p> <p><span><span><span><b><span>Who are we?</span></b></span></span></span></p> <p> </p> <p><span><span><span>With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:</span></span></span></p> <p><span><span><span> </span></span></span></p> <ul> <li><span><span><span>Consumer Engagement</span></span></span></li> <li><span><span><span>Parts, Accessories &amp; Service Performance</span></span></span></li> <li><span><span><span>Actionable Insights</span></span></span></li> <li><span><span><span>Diagnostics &amp; Repair Enhancement</span></span></span></li> <li><span><span><span>Warranty and Repair Efficiency</span></span></span></li> <li><span><span><span>Technical Information</span></span></span></li> <li><span><span><span>Learning Solutions</span></span></span></li> <li><span><span><span>Sales Performance</span></span></span></li> </ul> <p><span><span><span> </span></span></span></p> <p><span><span><span>Building trust since 1931, our proven track recor