Customer Success Manager - France

<p><span>Cash is old school - out of pocket expenses suck. Workplaces need to be more trusting, progressive, and – that's right, we're going to say it – fun.</span></p> <p><span>And that is what we are here to do - but we need your help.</span></p> <p><span>We, at Pleo, are looking for </span><strong>hands-on customer experience professionals</strong><span> to join our recently launched French team. The role requires the person be based in Paris, to join our growing French office, and be a part of this entrepreneurial adventure! <br/><br/><strong>Put simply - we need a smart, entrepreneurial, customer-centric Customer Success Manager to help us build our French presence from our office in Paris </strong><br/></span></p> <p><strong>We are looking for the right talent for the role. </strong><span>If you can tick all the boxes below then please do apply for the role! With that said, proven experience in a consultative customer-facing role (management consulting, account management, customer success management, etc.) is seen as a plus with enterprise software or SaaS organisation.</span></p> <p><strong>If you can recognise this, then you are the one we are looking for:</strong></p> <ul> <li><span>You have an open mindset that always looks for the positive. Your customers and colleagues find your energy contagious.</span></li> <li>You truly enjoy helping others move and improve. It is part of you to make sure that the customers scale with your help.</li> <li>You love goals and objectives. You don’t always need to be given tasks – you create your own tasks while chasing your targets, and it motivates you to reach them.</li> <li>You love a fast paced and dynamic environment, where you jump from one task to another. From one conversation with a customer to another.</li> <li>You are a trustworthy person who always ensures that deadlines are reached, promises are kept, and you do what is expected of you.</li> <li>You are empathic. You have a strong ability to feel how others are doing. You are also able to communicate in a very empathic way and touch people’s emotions</li> <li>You are the person who always wants to improve everything. It can always be optimised, and done just a little bit better - every time.</li> <li>You love to see all the possibilities there are for our customers in the future. You love thinking about the future – and making it a reality.</li> <li>It would be a <strong>HUGE plus</strong> if you have experience in accountancy or have worked previously as an accountant. Or even if you have a finance background. </li> <li>Fluency in <strong>French and English </strong>are required</li> </ul> <p>In Adoption, our mission is to<strong> “Prevent churn, drive product adoption, and ensure that every customer feels valued at Pleo.”<br/></strong></p> <p><strong>Your responsibilities will be to 🚀</strong></p> <ul> <li><span>Have a strong focus on adoption and nurturing for customers that have already been onboarded.</span></li> <li><span>Occasionally support Account Executives through pre-sales consultancy with prospects </span></li> <li><span>Identify gaps between best practice and actual usage of our product and features for our customers <br/></span></li> <li><span>Make sure the customer learns about – and uses – all the features we offer at Pleo.</span></li> <li><span>Play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements.</span></li> <li><span>Help Pleo to achieve operational excellence for its customers.</span></li> <li><span>Do everything in your power to avoid customer churn – by working with health scores, product and feature adoption.</span></li> <li><span>Collaborate across teams to improve the entire customer segment from lead to nurturing.</span></li> <li><span>Creating great nurturing of scale through automation, optimisation, and the right data usage.<br/></span></li> <li><span>Being a part of a recently launched market this is not the typical approach customer success role, and you will have to think outside the box to provide help and value</span></li> </ul> <p><strong>Show me the benefits  🤩</strong></p> <ul> <li>Your own Pleo card (no more out-of-pocket spending!)</li> <li>Private health insurance to ensure you’re fit in body and mind to do your best work</li> <li>Lunch is on us - with catering in our Lisbon, Copenhagen and London offices or a monthly lunch allowance paid directly together with  your salary in other markets 🍜</li> <li>We offer 25 days of holiday + your public holidays + RTTs </li> <li>4 days in office and 1 day at home weekly </li> <li>Offices Place Saint-Georges</li> <li>Option to purchase 5 additional days of holiday through a salary sacrifice</li> <li>Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care</li> <li>We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success