Fraud Analyst Agent

Company Description

lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan. 

Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink". 

We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. We run our business in 17 languages and 40 countries, with more than 1,500 employees spread across our offices worldwide, developing our own products and services to power the entire traveller journey for millions of people. 

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

lastminute.com N.V. is a publicly-traded company listed under the ticker symbol LMN on the SIX Swiss Exchange. 

Job Description

The Fraud Agent, reporting into the Fraud Agent Team Leader, manages the daily tasks assigned in order to optimize Fraud Approval rate, prevent frauds, and minimize their impact on Company P&L and on the overall payment ecosystem.

Qualifications

Key Responsibilities

• Monitors real time queues and identifies high risk transactions
• Interacts with banks, police forces and customers to validate information and to confirm or cancel authorizations
• Determines and links possible fraud trends by analyzing accounts and transaction patterns
• Identifies system improvements to prevent fraudulent activities
• Recommends anti-fraud processes with the goal to improve internal tools
• Manages the relationship on fraud related topics with different internal teams in the organization
• Manages internal meeting with the goal to improve the different internal processes and activities
• Reports to the Fraud Manager possible issues affecting the daily activities

Other Responsibilities

• Organizes internal trainings on fraud processes and contributes to the Customer Care Knowledge base evolution