Junior Fraud Monitoring Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are proud to deliver best-in-class payment technology and software solutions.

Global Payments is dedicated to providing the most reliable and technologically innovative solutions for any business seeking to develop a comprehensive package of services for accepting transactions with debit, credit, or prepaid cards. In Greece, we conduct business through our joint venture with the National Bank of Greece, NBG Pay. NBG Pay provides customers with an innovative, cost effective and secure payment solution to grow their business. Services include the authorization, clearing, and settlement of credit, debit and prepaid card transactions between cardholders and merchants.

Join us at a modern fintech company pioneering a new era of payment technologies.

In Greece we conduct business through our joint venture with the National Bank of Greece, NBG Pay. NBG Pay provides merchant acquiring services to small, medium, large and corporate merchants across Greece. Services include the authorisation, clearing, and settlement of credit, debit and prepaid card transactions between cardholders and merchants.

We are currently seeking a Junior Fraud Monitoring Specialist, reporting to the Fraud Monitoring Manager, who will be responsible for the NBG Pay fraud transaction monitoring activities, specifically, monitoring of related merchant settlement blocking activities and accounts and of databases for chargeback events, fraud events and related portfolio KPIs.

About the role

• Analysis of merchant processing activity for potential suspicious or fraudulent transactions accepted by them and recommending preventive actions to Team Supervisor / Manager, i.e. daily monitoring of suspicious transactions by:

  • analyzing alerts in systems dedicated to transaction monitoring

  • monitoring of reports received from payment organizations

  • verifying the authenticity of transactions at card issuers (Security Check)

  • communicating decisions on withholding funds to the merchant

  • recording responses from card issuers

  • actioning any mitigation needed

• Communicating and investigating suspicious or potentially fraudulent transactions by directly contacting merchants, obtaining and reviewing documents to verify transaction authenticity, preparing merchant communications /warnings.

• Recommendation and action of payment approval or settlement suspension / blockage to merchant, amending agreement terms and conditions, or terminating the agreement on identification of suspicious, non-permitted or fraudulent transactions.

• Identifying, verifying and escalating suspected cases of money laundering or terrorist financing.

• Monitoring and investigation of suspicious / higher risk chargebacks

• Cooperation with representatives of Payment Organizations and other institutions (Banks, Clearing Agents) to ensure the compliance and validity of card transactions

• Cooperation with Law enforcement agencies

• Development and participation in team projects, testing activities, continuous team process improvements and procedures.

• Reporting to Team Manager / Supervisor or internal stakeholders any incidents that create/may create operational, business, financial or compliance risks for the company.

• Supporting the team in assigned day-to-day operational tasks and reporting

• Preparing assigned reports.

• Development and regular update of team procedures and instructions.

• Assessing relevant changes in the Payment Schemes regulations and initiating necessary process changes

• Identifying and recommending areas for improvement and optimization.

• Performing other tasks assigned by superiors.