Communications Specialist or Senior Communications Specialist (Customer Communications)

 

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. Review the position below and apply today.

 

We offer a hybrid 3-2 work schedule (three days in the office, two days of teleworking) to accommodate the need for flexibility.

Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity. 

At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.

This position does not offer relocation assistance. 

 

Job Summary

Dominion Energy is seeking an experienced, highly motivated senior communications specialist or communications specialist to join their Customer Communications & Insights team. The position will be filled at the level commensurate with the successful candidate's education, experience, knowledge, skills and abilities.

 

Based in Cayce, South Carolina, this position works in a collaborative and integrated style with primary responsibilities to include communications strategy & planning for customer services and programs, emergency communications, regulatory & legal support, and customer events & special projects.

Specific responsibilities include:

 

• Develop and execute communications initiatives to provide timely and accurate information to customers while supporting business objectives and enhancing the customer experience.
• Develop and execute integrated communications campaigns for customers using a variety of channels to include but not limited to email, social media, web communications, media relations and advertising.
• Support our digital care strategy alongside our customer experience team.
• Continuous learning about the energy industry, and Dominion Energy’s business operations to best communicate with customers in a meaningful way.

Required Knowledge, Skills, Abilities & Experience

Communications Specialist

• Minimum of two years of marketing communications experience is required. A master's degree will count as one year of experience.  A partial year of six months or more will be rounded up to one year.  

 

Senior Communications Specialist 

• Minimum of five years of marketing communications experience is required. A master's degree will count as one year of experience.  A partial year of six months or more will be rounded up to one year. 

 

Specific requirements include:
 

• Interest and experience in digital customer communications and marketing channels and an understanding of how the company uses them to interact with and support our customers.
• Excellent communications skills, including writing and speaking, influencing ideas and fostering collaboration using a diverse mix of communication channels.
• Understanding of both the corporate and customer service side of the business, and how they work together.
• Ability to work well on a team and responsibly manage multiple projects effectively.  
• Work outside of core hours as needed, which could include some evenings, weekends and holidays for special events, storms as well as other issues and emergencies.

Education Requirements

Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education:  Bachelor

 

Preferred Disciplines:  Journalism, Mass Communications

 

 Other disciplines may be substituted for the preferred discipline(s) listed above

Licenses, Certifications, or Quals Description

Working Conditions

Office Work Environment 76 -100%Travel Up to 25%

Other Working Conditions

Test Description

No Testing Required

 

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law.  Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

 

Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive s