Creative Director, Square for Retail

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Creative Director will lead a multidisciplinary team in marketing Square’s Retail POS and ecosystem of products built for retailers. This team works hand in hand with the Retail Product Marketing team to deliver impactful and beautiful assets that move retailers down the funnel, from consideration through adoption, onboarding and engagement. The team of nine includes Art Directors, Designers, Copywriters, Production Designers, and Design Technologists. Responsibilities include:

• Establish a vision for Square for Retail that the team can align around and move toward

• Manage and mentor multidisciplinary creatives, while creating an inclusive, collaborative, and productive team culture

• Partner with stakeholders to prioritize creative projects that best serve team goals; balance strategic investments in larger conceptual projects with the ability to produce a high volume of low-investment but important projects 

• Scale the team and its processes to support a growing list of countries and programs

• Provide clear feedback and direction to improve the quality and effectiveness of the work being delivered

• Advocate for great creative work—and the needs of the team—with senior leadership

• Oversee the delivery of assets to support GTM launches, sales enablement, seller education and lifecycle communications

What we’re looking for:

If you are right for this role, you will push past safe and predictable ideas, helping lead the team to create work that resonates with and inspires our Retail audience. Your portfolio should represent an ability to tell culturally relevant, compelling stories with beautiful execution, regardless of the audience. You are experienced in building creative for global audiences in digital marketing channels like web, email, display, social, landing pages, and enablement materials including pitch decks, case studies, and testimonials.

You will be a trusted leader among multiple leadership groups. You are experienced in weighing options based on business impact, know when to move fast and when to slow down, and focus on accomplishing our goals as you give feedback and direction. You have experience influencing roadmaps and partnering with product marketers (or similar), product development teams, and senior leadership. You will help navigate complex challenges and seek to understand non-creative perspectives. 

Perhaps most importantly, we are looking for a great people leader. You should not only have experience leading teams, but doing it with a servant leader approach. You should lead with inclusivity and empathy—and have a healthy mentality about work-life balance. Productivity is also an important outcome of good leadership, so we are looking for someone who values process, prioritization, and efficiency.You will report to the Group Creative Director.

This position is remote from the United States or Canada.

Qualifications

You Have:

• 10+ years of related experience—open to design or copy background but must have sensibility for both (i.e. a portfolio of work that showcases high-quality design and storytelling, and experience providing feedback across disciplines)

• 3+ years experience managing multi-disciplinary in-house creative teams of 4+ people

• Some relevant experience regarding channels, challenges, and audiences:

  • Channels: Web, email, digital marketing, social, landing pages, sales enablement, in-app /in-product placements

  • Challenges: Moving u