Team Lead IT Business Applications - Workday STRATA

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Day - 08 Hour (United States of America)

Required Experience:

Workday Strata
Functional experience
Decision Support Systems
Budget Capital Planning
Long Range Planning
Productivity Reporting

This is a Stanford Health Care job.

A Brief Overview
The Lead IT Business Applications addresses the implementation, support, and maintenance of applications used by HR, Finance, Controller, Materials Management, Food Services, Guest Services, Design and Construction, General Services and Business Development in collaboration with other peers. The Lead enables the users to fully maximize systems capabilities to meet the institutional goals of quality patient care, cost containment and operational efficiency. The Lead is responsible for overseeing assigned systems and functions supporting the institution's ERP and business applications. The position has an in-depth understanding of the integration among clinical and non-clinical applications especially related to billing and claims. In conjunction with the other Managers and Leads, the Lead participates in evaluating and development of the staff and provides guidance.

Locations
Stanford Health Care

What you will do

• Act as a leader and consensus builder for broad, multidisciplinary groups including the clinical community, other hospital departments, and IT analysts as appropriate, clearly communicating and translating information and concepts between and across the different groups and driving outcomes.
• Assess user needs through regular onsite visits to provide support and proactive service, including analysis of opportunities to take advantage of existing tools and workflows.
• Assign and prioritize tasks and projects and coach and mentor with individual team members to build skills.
• Manage delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for a variety of application including but not limited to WebFocus, FundsFlow, StockAmp Trac, StockAmp OnTrac,CorweAnalystics, DocumentExpress, Archibus Facilities and Real Estate Management, Kaufman Hall Capital Advisor and Hospital Advisor, Integritas Stix, Sunrise EPSi, Daptiv, C*CURE Security Management Solution, HR and Training related SaaS applications, etc.
• Develop and publish relevant performance metrics on an agreed upon frequency with the manager.
• Assist manager with setting performance objectives and providing regular feedback to team members and manager.
• Manage team members' adherence of standard processes, maintenance of quality and performance to service levels and schedule.
• Work collaboratively with other Managers and Leads to coordinate project schedules, budgets, work request management, resource planning, work authorization and manage knowledge transfer.
• Develop solution designs and communicates with Analysts for implementation of enhancements to the systems and workflows.
• Develop testing, and security plans to meet defined business requirements.
• Identify and assess work flow requirements to meet operational needs.
• Identify system issues and other unique issues, escalate and resolve as appropriate – be responsible for Problem Management activities for the team.
• Identify system optimization and enhancement opportunities and collaborate with vendors and other IT analysts in order to design and implement effective solutions.
• Identify trends and detect/anticipate problems early and act as the highest level of support while mentoring and training junior staff members.
• Participate in and frequently facilitate/organize team and cross-team meetings, and maintain appropriate meeting records.
• Be appropriately trained and advocate the use of Process Excellence methodologies approved within SHC such as Lean.
• Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences.
• Review system configuration and design options in order to make appropriate recommendations for system maintenance requests.
• Ensure smooth turnover of projects both at the initiation as well as the conclusion to Operations, Support Service, and Clients.
• Assist manager in developing a 24/7 on-call support schedule.
• Provide ongoing troubleshooting, support, and maintenance of applica