Bi-Lingual Customer Service Representative

Overview

To professionally and efficiently provide assistance to our customers.

 

******Entry Level***********

BI-Lingual in English/Spanish

 

 Potential Schedule

Monday-Friday

8:00 am -5:00 pm

 

Responsibilities

Accountabilities:

• Answer telephone calls and log all calls into FreshService.
• Accountable for daily orderwell and unassign processes.
• Coordinate product delivery, billing, and payment of product sold.
• Support with food show flyer entry.
• Provide support in problem resolution of order questions, billing, and invoicing of products.
• Support Procurement department with keying daily breakouts.
• May be required to perform other tasks as assigned by management.
• Alert appropriate departments to issues or concerns on behalf of customers and follow up with customer with findings and/or solution.
• Key credit request and arrange pick up or credit for product or services.
• Provide clerical support within the department.
• Work MDI Produce Credits with Customers Daily

Qualifications

Qualifications:

• Must Be BI-Lingual in English and Spanish
• Dependable with an excellent attendance record.
• Above average communication skills.
• Above average knowledge with symbol unit technology.
• Above average knowledge to explain MDI statements, invoices, and recaps.
• Proficient knowledge of OnDemand.
• Proficient knowledge of Ring Central call center system.
• Above average skills in problem resolution.
• Above average skills to meet deadlines and work in a fast-paced environment.
• Proficient in Microsoft Office and ten keys.
• Proficient knowledge of FreshService software.
• Demonstrate a sense of urgency in creating customer satisfaction.
• Self-motivated and able to work without a lot of supervision.
• Must be able to work flexible hours.

 

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