Sr Product Associate Home Lending Salesforce

Join our innovative team as a Product Delivery Associate and play a pivotal role in transforming the Salesforce experience for our Home Lending Advisors. This is your chance to leverage your expertise and creativity to drive impactful change in a dynamic and supportive environment. Be part of a team that values collaboration, innovation, and excellence, and take your career to new heights with us. If you're passionate about making a difference and thrive in a fast-paced setting, we want to hear from you!

As the Product Delivery Associate for the Home Lending Product Team, you will play a crucial role in leveraging your expertise to innovate and design the end-user experience for our Home Lending Advisors. You will collaborate with senior team members to ensure successful delivery and implementation, making a significant impact on our operations. This position requires excellent communication skills and the ability to interface directly with internal stakeholders to understand and translate their needs, administering and enhancing the system accordingly. Please note, this is a non-IT position, focused on product delivery and stakeholder engagement.

Job Responsibilities

• Develop concise user stories and process flows to support the design and development of a CRM product.
• Collaborate with feature teams to transform stories into technical design.
• Ensure that requirements align with the complex nature of the business while focusing on the end user experience.
• Support testing cycles, including UAT, regression, system, and production checkout.
• Apply critical thinking to identify and develop new ideas and innovations that add value to the business and team.

Required Qualifications, Capabilities, and Skills

• Hands-on experience using Salesforce tools to develop business solutions.
• Experience with Agile product delivery methodologies.
• Multiple task effectively and develop strong interdepartmental and cross-functional working relationships within a collaborative team environment.
• Self-driven initiative with the ability to work independently with minimal supervision.
• Strong attention to detail and possess analytical and problem-solving skills.
• Performs effectively under pressure with time constraints while responding to rapidly changing priorities.
• Possess Salesforce product delivery knowledge.
• Experience in the mortgage industry or financial industry.
• Holds a bachelor's degree.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

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