Director, Solutions

Who we are 

Healthcare is more confusing, more costly, and more complex than ever. Transcarent is a health and care experience company on a mission to empower Members to stay healthy by providing them with unbiased information, trusted guidance, and easy access to high value care where and when they need it.  You will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. We closed on our Series C funding in January 2022, raising our total funding to $298 million and enabling us to respond to the demand for rapid expansion of our offering. 

Transcarent is committed to growing and empowering a diverse and inclusive community within our company. We believe that a team with diverse lived experiences, working together will strengthen our organization, and our ability to deliver "not just better but different" experiences for our members. 

What we look for in our teammates 

We are looking for teammates to join us in building our company, culture, and Member experience who: 

• Put people first, and make decisions with the Member’s best interests in mind
• Are active learners, constantly looking to improve and grow
• Are driven by our mission to measurably improve health and care each day
• Bring the energy needed to transform health and care, and move and adapt rapidly
• Are laser focused on delivering results for Members, and proactively problem solving to get there 

The Director, Solutions will be responsible for planning and executing solution initiatives. This role requires a highly resourceful, proactive individual, with excellent communication, project management, and healthcare solutions experience. This leader will recognize market needs and work to identify how solutions can be adapted or expanded to further Transcarent’s mission.  This role is critical in bridging strategic and operational expertise to improve Transcarent solutions and experiences.

Responsibilities:

• Partner with Product and Engineering teams to execute and improve solution initiatives
• Program and project manage teams to effectively initiate, plan, execute, and monitor various initiatives impacting the Transcarent experience
• Troubleshoot operational issues and problem solve independently and efficiently
• Actively communicate with solution sponsors, vendors and stakeholders
• Develop presentation materials on solution specific concepts
• Partner with other sales leaders to create and implement strategic marketing
• Collaborate with external and cross-functional partners to improve the efficiency and effectiveness of the solution initiatives
• Identify new viable solution strategies in response to client and marketplace needs

Qualifications and Education Requirements

• Master’s degree or higher in a health care or business-related field is preferred
• Minimum 10 years of healthcare experience
• Strong business acumen
• Excellent communication, leadership, interpersonal and customer service skills
• Able to motivate and empower teams
• Comfortable in fast-paced and evolving organizations with a willingness to be flexible and pivot when needed.
• Excellent at prioritization, scoping, and documentation

Total Rewards 

As a remote position, the salary range for this role is $160,000-$200,000. 

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. 

Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options. 

Our benefits and perks programs include, but are not limited to: 

• Competitive medical, dental, and vision coverage 
• Competitive 401(k) Plan with a generous company match 
• Flexible Time Off/Paid Time Off, 12 paid holidays 
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
• Mental Health and Wellness benefits 

Location 

You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US. 

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require ass