Support Executive

About Us AppHub’s mission is to continue to create software to advance the future of commerce. We’re achieving this by delivering and building upon a comprehensive suite of ecosystem leading apps all providing unparalleled customer support that helps e-commerce businesses reach new heights.Our comprehensive product lineup encompasses 25 individual solutions that cater to various aspects a ecommerce retailer will need such as reviews, conversion, marketing, and shipping, all of which are compatible with both Shopify and non-Shopify platforms. Our integrated and bundled solutions deliver a smoother experience for retailers at any stage of their journey.Joining the AppHub global team is an incredibly exciting opportunity right now. We are currently on an exceptional trajectory of growth and investment, fueled by our unwavering commitment to providing the highest quality products in the ecommerce marketplace.
What’s the opportunity?When AppHub’s customers have questions they will contact you in Customer Support. As Support Executive you will help people quickly and as expertly as possible. This requires a logical brain and the ability to think on your feet using your thorough knowledge of the products.  Based in our Irvine, CA office (Mon-Thurs, Friday remote), you will work with cutting-edge technology and collaborate with top-notch professionals to deliver exceptional support to our customers. 

What you’ll do:

• Responding to inquiries via live chat and calls
• Owning your customer’s enquiry from initial live chat to diagnosing the customer’s problem and updating the customer throughout. 
• Escalating complex issues to senior members and developers by logging support tickets.
• Creating accurate instant set-ups via live chat, sharing product tours and help articles. 
• Enhancing our support centre by creating Help Articles and adding new documentations to the internal support bots and quick replies.

What you'll need:

• To be organized, personable and forward-thinking.
• You’ll possess a can-do attitude and a hunger to learn in a fast-paced environment.
• A logical brain and the ability to think on your feet to ensure you offer the best solution to every customer.
• To enjoy learning new things and the ability to learn quickly. When things change, you know how to roll with it.
• Ability to pay attention to the details. You stay focused, and nothing is overlooked. 
• To be motivated and driven. Take ownership of your time, be proactive and truly make a difference.

Why Choose AppHub?

• Culture: You will be part of a culture of innovation, empowerment, collaboration and fun! 
• People: Our global team is made up of individuals with an entrepreneurial spirit and enthusiasm for their work. 
• Industry: You'll be part of the Ecommerce SaaS industry that's set to experience rapid growth and expansion in the next five years.
• Compensation: You will be provided with a competitive compensation package.
• Benefits: Comprehensive medical, dental and vision coverage, 401K plan.