IT Support Technician

About OTB Group
OTB is an international fashion group comprising the iconic, unconventional brands Diesel, Jil Sander, Maison Margiela, Marni and Viktor&Rolf. It also controls the Staff International and Brave Kid companies and holds a stake in American brand Amiri. OTB – short for "Only The Brave" – believes in the possibility of pushing beyond the frontiers of fashion and style to support the creativity of international talents and express in full the innovative spirit and uncompromising courage of its founder and chairman, Renzo Rosso. With more than 6,000 employees worldwide, the Group is founded on a digital approach centred on the consumer, a concrete long-term commitment to the creation of a sustainable, technologically driven business, and close attention to social issues through the OTB Foundation.

 

Overview:

The IT Support Technician is to provide daily technical customer service support to the NY Corporate office and retail stores for all brands across the North America region of the OTB Group (Diesel, Marni, Maison Margiela, Jil Sander, Staff Intl USA). This Technician will be responsible for the review and resolution of all NY office and Store Ticket queues daily. This an associate facing position and therefore requires a high level of customer service skillsets. This position will report to the North America IT Director within OTB Group.

 

• Leads the resolution of day-to-day technical/procedural challenges; serves as a resource to others in resolution of complex issues.
• Responsible for imaging Associate and Store equipment, such as iPhone, iPad, Laptops and Mac Books
• Provides timely Status updates on Projects and assignments.
• Works with vendors as necessary to achieve successful implementation and maintenance of hardware and software.
• Ensures Asset Management database is monitored, and discrepancies are remediated.
• Visits local Stores and provides service as necessary.
• Interacts with all IT staff members to achieve successful implementation and maintenance of organizational hardware and software.
• Makes decisions regarding daily priorities for the Office and Store Teams. Provides guidance to and/or assists IT staff on non-routine or escalated issues.
• Familiar with Network systems and protocols
• Ability to be onsite to assist in new store openings as needed.
• Ability to be onsite in NYC office Monday thru Friday (5 days a week)
• Along with other IT Team members, the ability to provide support on weekends during peak Retail season.
• Good customer service (be able to interact with users daily)
• Responsible for viewing daily open tickets
• Must be able to interact with Office and Retail Associates on a day-to-day basis
• Background in ERP system Administration is a plus
• Background in POS system Administration is a plus
• 4-6 yrs experience

• Familiarity with VM ware (network systems and protocol)

Salary Range: $70-80k

 

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