Head of Risk Management, Monetization Integrity

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.



About the Team

The global Monetization Integrity team ensures TikTok users have a safe experience while viewing advertisements. They work closely with advertisers to create ad policies, manage content review processes, and more. As we continue to add advertising on TikTok, this team is critical in assuring a joyful and creative ads experience for the community.



About the Role

The Head of Risk Management will lead the Risk Investigation Management function within the Policy and Risk pillar of the Monetization Integrity business.

The mission of the Risk Investigation Management team is to develop and implement strategies and capabilities to control emerging risk across the ecosystem, ensuring a safe and trustworthy ads experience for TikTok users. The leader will manage a global team responsible for an end-to-end approach to policy development, governance strategy, and metric optimization, with two primary functions: proactive risk investigation and reactive risk response.

The global team they lead will be responsible for risk control and policy management, leveraging risk expertise and analytical capabilities to support business growth by developing specialized policies and creating risk control mechanisms.



Responsibilities:

- Own MI's responsibility for risk control and policy management accountability.

- Identify opportunities to improve processes, protocols, and policies at scale to reduce risk.

- Develop and track risk KPIs across teams; work to ensure alignment of multiple stakeholders across Product, Policy, Engineering, Strategy, and Sales; work together to implement solutions.

- Serve as primary point of contact to provide ad-hoc and regular risk investigations support to stakeholders in Product, Policy, Engineering, Strategy, and Sales.

- Lead the incident response team, managing the timely resolution of cases escalated through external or internal channels, ensuring TikTok users have a safe and quality experience while viewing advertisements.

- Lead several specific teams responsible for the management of actor risk, e-commerce risk, content risk, etc.

- Responsible for monitoring all platform pre/post posting content risk and emerging risks from new apps and AIGC, ensuring adherence to content guidelines, and assuring implementation performance of the after-conversion experience and low-quality content.

- Coach and develop direct reports; support performance management.