Senior Manager, Software Engineering Mgmt

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Digital Customer Experience (DCX) team creates consumer-grade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment. Leveraging the latest technologies, and built on ServiceNow’s intelligent platform, we deliver a seamless, personalized experience at every step of our customers’ journey. The products we build power digital business for ServiceNow and can even become commercially available.

We are seeking a highly skilled and experienced Senior Technical Manager who excels in both technical expertise and people management. The ideal candidate will possess in-depth knowledge of Java, Spring Boot, Microservices architecture, and Azure cloud technologies. This individual will play a key role in leading and managing a team of talented engineers while also contributing hands-on to technical projects.

What you get to do in this role:   

1. Technical Leadership

• Provide technical guidance and leadership in the development, implementation, and maintenance of Java-based applications, particularly using Spring Boot and Microservices architecture.

• Stay abreast of industry trends and emerging technologies, ensuring the team adopts best practices and remains at the forefront of technical innovation.

• Contribute hands-on to coding, troubleshooting, and problem-solving to support the team's technical needs.

• Work closely with architects and senior developers to define technical architecture and ensure adherence to coding standards.

2. Team Management

• Lead and manage a team of software engineers, providing mentorship, guidance, and support for their professional development.

• Foster a collaborative and inclusive team culture that encourages innovation, creativity, and a commitment to excellence.

• Conduct regular performance reviews, set performance goals, and provide constructive feedback to team members.

3. Project Management

• Oversee the planning, execution, and delivery of software development projects, ensuring they are completed on time and within scope.

• Collaborate with cross-functional teams, including product management and quality assurance, to drive successful project outcomes.

• Manage resources effectively, balancing project priorities and team workloads.

4. Collaboration and Communication

• Collaborate with stakeholders, including product owners and business leaders, to understand requirements and translate them into technical solutions.

• Facilitate communication within the team and across departments, ensuring transparency and alignment on project goals.

5. Cloud Technologies

• Demonstrate expertise in Azure cloud services, providing insights and recommendations for optimal cloud-based solutions.

• Oversee the deployment, management, and optimization of applications in Azure cloud environments.

Qualifications

To be successful in this role you have:

Qualifications

• 15+ Year of relevant experience 

• Proven experience in Java development, Spring Boot, Microservices architecture, and Azure cloud technologies.

• Extensive experience in peopl