Senior Business Analyst

Overview

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

 

Check out our company page: https://www.imagefirst.com/company/

 

At ImageFIRST, we're looking for a Senior Business Analyst who’s ready to make a big impact. In this role, you’ll connect the dots between business goals and technical solutions—working across departments to identify improvements, streamline processes, and support key initiatives.

You’ll lead complex projects, translate ideas into clear requirements, and collaborate closely with stakeholders to deliver real results. Along the way, you'll mentor fellow analysts and step into a leadership role when needed, helping drive innovation and clarity across the organization.

If you're strategic, detail-driven, and thrive in fast-paced environments, we’d love to hear from you.

Responsibilities & Qualifications

Drive meaningful transformation at the intersection of business and technology.As a Senior Business Analyst at ImageFIRST, you will play a pivotal role in driving strategic initiatives across our organization. You’ll collaborate with stakeholders across departments to uncover opportunities for innovation, process improvement, and operational excellence—serving as the vital link between business needs and technical solutions.

In this high-impact role, you’ll not only lead complex, cross-functional projects but also mentor fellow analysts and occasionally step in for the Innovation Applications Manager to guide the team. This is more than a traditional analyst role—it's a chance to shape the future of a growing, mission-driven organization.

What You’ll Do

• Partner across departments to proactively identify change needs, gather business requirements, and translate them into actionable plans.

• Lead business analysis efforts using strong critical thinking, data analysis, and problem-solving skills.

• Document complex requirements with clarity and precision for development and stakeholder review.

• Create high-quality diagrams—including business process flows, workflows, and dataflows—using Microsoft Visio or similar tools to visualize and enhance understanding.

• Deliver compelling presentations to communicate findings, recommendations, and project updates to various levels of leadership.

• Mentor junior analysts, providing thought leadership and guidance.

What You Bring

• 5+ years of experience in business analysis or a related field.
• Bachelor’s degree required; MBA or other advanced degree a plus.
• Demonstrated proficiency in Excel, Word, and PowerPoint
• Proficient in creating process maps and workflow diagrams using Microsoft Visio or similar diagramming tools (e.g., Lucidchart, Draw.io) to support business process analysis and documentation.
• Strong verbal and written communication skills, with the ability to clearly convey complex ideas.
• Meticulous attention to detail paired with the ability to see the big picture.
• Comfortable navigating ambiguity and driving clarity in early-stage initiatives.
• Collaborative mindset with the ability to influence across functions.

Company Values & Benefits

Company values:

• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do
• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction

  Benefits:

• Competitive pay
• Medical, Dental, Vision 
• Pet, Legal, and Hospital Indemnity Insurance 
• 401k (match)
• Paid Time Off Package
• Great company culture
• Collaborative team environment 

EOE / Drug-Free Workplace 

 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, col