Health Risk Solutions (HRS) Scheduler – Cigna

The HRS Scheduler will place outbound and take inbound calls from members to schedule a home visit for our providers. The HRS Scheduler should be comfortable making 200+ outbound calls a day and working in an independent environment. You will also work with insurance portals and verify eligibility of members before scheduling.

Candidates for this role must be either a current employee or contractor with The Cigna Group, Evernorth Health Services or one of their subsidiaries.

Ideal candidate will have a combination of:

• High School Diploma or equivalent

• 2+ years of inbound and/or outbound call center/customer service experience

• Scheduling experience highly preferred

• Ability to demonstrate positive customer service behaviors

• Ability to convey information to customers in a warm, clear, concise manner

• 1+ year direct sales experience, over the phone, preferred

• 1+ year of experience in health care related work, sales preferred

• Experience with insurance verification portals and electronic medical records, preferred

• Ability to type 50 WPM, preferred

• Ability to multi-task, prioritize, and manage time effectively

• Excellent verbal and written communication skills

• “Self-starter” attitude

• Bilingual (Spanish), preferred

Duties and Responsibilities:  

• Place 200+ outbound calls to potential patients daily

• Take inbound calls daily from members returning the original call

• “Sell” the assessment to members, entice the member to agree to a free benefit provided by their insurance and secure the scheduled visit

• Communicate effectively with the department through email about provider’s schedule status, leads to call, and any daily assignments

• Act as the primary point of contact with assigned providers; updating with scheduled patients.

• Develop a map to track location of potential patients and scheduled appointments. Schedulers must use maps and the list of leads to decide where their provider will travel

• Access various insurance portals to verify members before outreach. Learn about each insurance portal and find eligible members

• Respond to emails from providers, schedulers, and upper management in a timely manner

• Become familiar with the scheduling software and effectively schedule appointments for appointed providers, update patient demographics, and document calls made to members

• Meet departmental goals and achieve compliance targets

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17 - 18 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lac