Supervisor, Process Support

Summary of role
To provide in-person high level technical support to manufacturing such that product manufacturing and distribution schedules are met.

Key Responsibilities/Essential Functions

• Establishes strong working relationships with key manufacturing partners and demonstrates accountability with a focus of customer service and compliance.
• Applies knowledge of preventive, predictive and corrective maintenance processes and discretion in assessing potential alternatives
• Utilizes CMMS program to manage all work orders, evaluate effectiveness and efficiency of the department and to identify areas for improvement.
• Assists in the planning and scheduling maintenance work activities as they relate to Process Support, for both internal and external resources, working with technical experts to optimize resources. Reviews and coordinates maintenance schedule with manufacturing partners.
• Provides direct technical support to manufacturing processes, taking necessary actions to fully support manufacturing schedules, meet product delivery goals and ensure product compliance.
• Proactively monitors systems performance through application of process performance tools. Identifies opportunity for improvements in reliability, repeatability and efficiency.  Effectively communicates and applies improvements with full compliance to MA DPS, OSHA, cGMP, FDA and NRC regulations utilizing standard practices and procedures for documenting changes and testing.
• Actively promotes safety rules and awareness.  Demonstrates good safety practices at all times including the appropriate use of protective equipment.  Reports and takes initiative to correct safety and environmental hazards.

Project Management

• Acts as liaison for Process Support in the support, development and implementation of capital projects within the manufacturing environment through technical input and resource management.
• Manages/Supports all non-capital-based projects designated to the Process Support Team ensuring effective scope development, planning, implementation and close-out.
• Partners with Product Support, Process Engineering and Validation to maintain cross functional working relationships and to maintain a pulse on operations as it pertains to product and customer impact resulting from equipment performance.
• Provides direct oversight for technician performance related to project and daily operations performance.

Team Development

• Identifies gaps in technical support skill sets and initiates and leads development sessions through coaching, classroom instruction or hands-on demonstration as appropriate.
• Monitors individual and team performance associated with self-managed events and provides appropriate feedback including one to one coaching, 360 assessments and contributions to performance reviews.
• Capitalizes on personal emergency response events as a development tool and applies a lesson learned type approach to technician development.
• Is responsible for providing leadership to the Process Support Team through communication, inspiration, and motivation as well as monitoring, troubleshooting, and maintaining all manufacturing equipment.

Basic Qualifications

• Ability to operate a wide variety of test equipment, power and hand tools for the mechanical/electrical diagnosis, repair and/or fabrication of systems and components.
• Ability to read and modify electrical schematics. P&ID and mechanical drawings.
• Ability to perform complex alignment and/or integration between parallel and cascading production processes to ensure precise material or process flow.
• Prior experience using a CMMS system.
• Previous experience with PLC’s, HMI’s, Control Systems with the ability to utilize as a troubleshooting tool.  Experience should include knowledge of systems such as Allen Bradley, Siemens, Modicon and Wonderware.
• Excellent planning, organizing and project management skills.
• Possesses a high skill level in working in hazardous and controlled environments including radiological spaces, confined areas, elevated heights, clean rooms, steam plants etc.
• BS in Mechanical or Electronics Engineering or an AS with > 15 years related experience in a highly regulated manufacturing environment.. Equivalent work or military experience will be considered in lieu of formal education.

Other Requirements

• Possesses the minimum of a Massachusetts 2nd Class Fireman License.
• Possesses specific detailed knowledge of all areas within manufacturing operations (e.g. sterilization, pharmaceutical utilities, process simulation, component manufacture etc.)
• Broad in-depth knowledge