Process Quality Manager

Company Description

Harland Clarke is a leading provider of quality payment solutions, multi-channel marketing campaigns, and secure data-driven lead generation programs and critical communications. In addition, Harland Clarke provides promotional products, call centers, and governance, risk and compliance (GRC) solutions. The company delivers operational excellence and intelligent solutions to more than 50 million consumers and 5 million small and medium sized businesses per year through its relationships with 8,500+ of the nation’s leading financial institutions, large retailers, affiliate marketing companies and accounting software providers. Harland Clarke is a wholly owned subsidiary of Harland Clarke Holdings. For more information, visit www.harlandclarke.com or follow Harland Clarke on LinkedIn and on Twitter @HarlandClarke.

Job Description

JOB SUMMARY

Responsible for the local administration of the company's Process Quality (PQ) program. Hires, supervises and trains plant PQ Supervisors, Coordinators, and Technicians. Develops and implements Quality process controls and procedures both locally and across the manufacturing network; works with sales, marketing, outside vendors, and customers on a supportive/consultative basis; works with corporate staff departments on product development, new technology development/testing and new client product development; works with Process Quality Champion and/or Director. Champion of PQ for their location works with all plant team members to standardize processes and procedures across the manufacturing network. Assist the Marketing Process in the planning and deployment of new product implementation.

Qualifications

KEY DUTIES & RESPONSIBILITIES

• Hires, supervises and trains plant Process Quality (PQ) team members.
• Answers questions/solve problems for sales, clients, customers and other manufacturing locations. Prepares and issues correspondence and reports to sales, clients, customers, other processes and to the field as needed. Maintains accurate and up-to-date records of plant and process performance. Prepares and presents formal presentations to employees, sales and clients as required.
• Lead and/or participate in key company projects or initiatives.
• Defines and implements process controls.
• Takes necessary measures to develop teamwork, ensure open lines of communication and encourage a consistent flow of ideas and best practices between plants.

EDUCATION

• High School Diploma or GED (Required)
• Bachelor's Degree (Preferred)

EXPERIENCE

• Three plus years field Quality Assurance Quality Control or Process Quality related experience. Knowledge of Harland Clarke process controls systems, procedures, and products, preferred. Technical and computer knowledge. Project Management Skills.

COMMUNICATION & CONTACTS

Position is in contact with all manufacturing network locations, corporate support employees, and client personnel and outside vendors. Must have strong written and verbal communication skills.

DECISION MAKING

Hiring, coaching and counseling of all employees at location. Setting Process Quality standards and correcting process control issues in both your location and the Harland Clarke manufacturing network. Establishing priorities for PQ team ensuring products and services meet all client and customer requirements.

OTHER

Supervisory Responsibilities: Process Quality (PQ) Supervisor, PQ Technician & PQ Coordinator (when applicable).

Additional Information

Annual Salary: $80,000-$85,000 + 10% bonus opportunity 

The ultimate compensation offered for the position will depend upon several factors such as skill level, cost of living, experience, and responsibilities

Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, 401K and generous PTO allowance. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers!

Harland Clarke, a Vericast company, offers a year-round TEMPERATURE CONTROLLED, BRIGHT, CLEAN manufacturing printing team-based environment.

At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may reque