Head of People Operations

About Recom

At Recom, we push boundaries, redefine expectations, and deliver exceptional results for our brand partners. As the premier Amazon accelerator, we empower global brands to take control, accelerate sales, and maximize profitability on the world’s largest marketplace. Our expert teams—spanning design, copywriting, data analytics, marketing, brand protection, software development, and logistics—work together to drive growth.

With over $600 million in annual revenue and 400+ team members, Recom has been featured on the Inc. 500 list of America’s fastest growing companies list for three consecutive years (ranked as high as #64). Proudly backed by Topspin Consumer Partners, a leading New York-based private equity firm, Recom offers innovation and endless opportunities for growth.

Ready to grow with us? Learn more at www.recom.co.

Role Overview

The Senior Vice President of People Operations will own the company’s people strategy, systems, and governance while providing leadership and alignment across benefits and operations, U.S. talent acquisition, and overseas talent acquisition. This role is responsible for creating structure, consistency, and scalability across all people-related functions without replacing the operational ownership of existing leaders.

The Senior Vice President of People Operations partners closely with executive leadership to ensure the company’s workforce is compliant, well-supported, and positioned for sustainable growth.

Core Responsibilities

People Strategy & Leadership

• Owns the overall people strategy aligned with company goals
• Provides leadership and direction across benefits and office operations, U.S. talent acquisition, and overseas talent acquisition
• Ensures clear ownership, accountability, and collaboration across people-related functions
• Acts as the senior escalation point for people-related issues, risk, and decision-making

Team Leadership & Alignment

• Directly manages and develops leaders across people operations and talent acquisition
• Aligns priorities and workflows between U.S. recruiting, overseas recruiting, and people operations
• Establishes clear roles, responsibilities, and success metrics across teams
• Supports leadership development and performance accountability for people leaders

Talent Acquisition Oversight (U.S. & Overseas)

• Oversees all talent acquisition strategy across domestic and international hiring
• Ensures recruiting efforts align with headcount plans, budgets, and growth priorities
• Partners with U.S. and overseas recruiting leaders to maintain hiring quality and consistency
• Establishes standardized hiring processes, interview frameworks, and decision criteria

HR Operations, Benefits & Compliance

• Oversees benefits administration, onboarding processes, and office operations at a strategic level
• Ensures compliance with applicable labor laws across U.S. and international jurisdictions
• Partners with legal, finance, and external vendors to manage HR risk and governance
• Maintains and evolves employee policies, handbooks, and internal documentation

Employee Relations, Performance & Governance

• Owns employee relations, investigations, and escalation management
• Advises leadership on performance issues, disciplinary actions, and terminations
• Establishes performance management frameworks, review cycles, and documentation standards
• Oversees compensation structure, job architecture, leveling, and promotion processes
• Ensures consistent and defensible people decisions across the organization

Global Workforce Governance

• Defines standards for contractor, EOR, and employee hiring models
• Oversees global workforce structure and compliance strategy
• Partners with overseas talent leadership to mitigate international hiring risk
• Ensures offshore hiring practices align with company policies and risk tolerance

Workforce Planning & Scaling

• Partners with executive leadership on workforce planning and organizational design
• Forecasts hiring needs and sup