Accounts Receivable Business Collections Specialist

 Requisition ID:                       62548                          Title: Accounts Receivable Business Collections Specialist Division: Arthrex, Inc. (US01) Location: Fort Myers, FL

 

 

 

 

 

 

 

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is looking for an Accounts Receivable Business Collections Specialist to manage an assigned accounts receivable portfolio to meet established collection goals while supporting aggressive sales growth. Join our talented team and help us stay focused on Helping Surgeons Treat Their Patients Better™.

 

 

 

Essential Duties and Responsibilities:

 

• Manage the customer facing relationships for assigned customer portfolio
• Professionally negotiate payment agreements within assigned authority for past due customers to align with our mission, strategic objectives and quantifiable goals
• Review blocked order queue throughout the day to make ship/hold decisions and related action items on managed accounts
• Actively collect on past due balances by prioritizing efforts to meet collection and other KPI targets
• Document attempts, contacts and agreements made by phone and email regarding delinquent balances
• Coordinate the resolution of disputes and inquiries with internal departments
• Develop and foster client relationships, both internal and external, by establishing connections with key personnel to effectively address collection issues
• Perform ad-hoc requests and analysis for internal customers, including Finance Leadership
• Travel as required by department needs

 

Domestic AR Business Collection Specialist

• Manage and resolve customer billing, payment, service and delivery disputes by partnering with agencies, internal sales, A/R resolutions sales tax, customer service, loaners and repairs teams
• Manage and maintain assigned portfolio requiring collaboration and communication with customers, agency owners, regional directors and various internal departments
• Research and evaluate data to make informed decisions, solve collection problems and maintain a strong business relationship with our agencies

 

Additional Duties & Responsibilities

 

• Frequent use and general knowledge of accounts receivable, customer service and credit & collection policies and procedures.
• Gain experience in multi-tasking and prioritizing work
• Ability to develop solutions to a variety of problems of moderate scope and complexity.
• Refers to policies and practices for guidance as needed

 

Specialized Skills

 

• Intermediate Microsoft Office skills
• Basic knowledge of SAP ERP system or equivalent to perform most job functions
• Problem solving and analytical skills with high attention to detail

 

Education/Experience:

 

• High school diploma and 2+ years of relevant experience required Or Equivalent
• Associates Degree in Accounting, Business or Finance/ Economics