Front Desk Staff - Part-Time

Description

Overview: The role of a Community Engagement Team (CET)  Associate is to deliver exemplary front-line customer service to both existing  and prospective members, as well as fellow staff members. Key responsibilities  encompass precise computer entry for program registrations, memberships, and  all other Daxko transactions. The position also involves maintaining accurate  financial records through the balancing of monies received, ensuring the  effective operation and handling of inquiries and requests, conducting facility  tours, facilitating sales closures, and proficiently managing phone inquiries.

General Responsibilities: 

• Provide a warm, welcoming presence by greeting all members and visitors courteously and professionally.
• Manage incoming calls, transfer calls accurately, and handle messages efficiently.
• Verify member credentials and assist with general inquiries at the Front Desk without engaging in personal tasks.
• Process registrations and payments for programs including camp, wellness programs, and other offerings.
• Enter data quickly and accurately, maintaining up-to-date records and balanced financial transactions.
• Conduct tours for prospective members, using a service-minded approach to encourage membership.
• Support JCC staff by responding to questions, managing rosters, and promoting programs.
• Collaborate with fellow Service Associates to maintain consistent, high-quality customer service across shifts.
• When available, cover shifts as needed during staff absences or peak times, and assist with onboarding new Front Desk staff.
• Stay informed about all JCC programs, services, and policies.
• Participate in team meetings and serve as a key liaison between members and internal staff.
• Maintain a professional, respectful demeanor with coworkers and members.
• Perform other duties as assigned.

Requirements

Performance Expectations: 

• Understand/possess an openness to Jewish religion and traditions
• Attend all meetings and events that support the department’s main objectives and responsibilities
• Positively and actively promote the JCC’s mission, membership, programs, events, and charitable purpose to JCC members and the general public
• Be familiar with the mission, vision statements, and Core Values of the JCC. Model the Core Values while working and communicating with members and staff
• Maintain accurate member records while ensuring strict confidentiality and compliance with privacy policies.
• Address conflicts or concerns with the members promptly and diplomatically. 

Skills and Qualifications:

• Must be at least 18 years old.
• Must have experience managing cash, processing payments, and providing customer service.
• Experience with computer applications and software.
• Comfortable learning and utilizing new technologies and software programs.
• Strong verbal and written communication skills.
• Ability to lift a minimum of 25 pounds.
• Willingness to engage in physical activities such as bending, stooping, and walking during guided tours.