Assistant Manager Front Services & Valet (Overnight) - The Cosmopolitan

JOIN THE SHOW: The Cosmopolitan of Las Vegas is on the lookout for an accomplished Assistant Manager to steer and inspire our Front Services, Valet and Bell team. We are seeking the ideal candidate who can lead the team towards achieving excellence in five-star service.

THE JOB:

Your primary focus will be on maintaining high customer satisfaction and delivering an exceptional guest experience.

THE DAY-TO-DAY:

• Establish and maintain departmental rules and procedures for all Bell and door and Valet Parking staff
• Manage all personnel functions including but not limited to interviewing, hiring, termination, payroll and recruitment
• Oversee departmental operations, maintain high level of service expected by Hotel Management, implement and maintain training of new personnel and developmental training of all staff
• Direct and motivate all Bell and Door and Valet Parking staff
• Ensure high productivity of all employees developing effective scheduling and staffing levels
• Promote and maintain positive service standards
• Maintain supply inventory levels
• Assist Risk Management in investigating accidents and handling guest problems up to but not including those that require involvement of Risk Management or senior management
• Computer knowledge and skills, including the Hotel system ​

WHAT YOU MUST HAVE:

• Either a high school degree, GED or equivalent educational experience
• 2+ years of prior relevant experience in a large resort setting
• Flexibility to work various shifts, including weekends and holidays

WHAT WILL MAKE YOU STAND OUT:

• Must have strong leadership skills and outgoing personality
• Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
• Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Experience managing employees using a Collective Bargaining Agreement

THE PERKS & BENEFITS:

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

If you're a seasoned professional ready to lead and elevate our guest services to new heights, we invite you to apply and be a part of our dynamic team.