Community Manager - Knightsbridge, Whitefield Commons and William Watters

Description

Company Overview

Wesley Housing, a leading nonprofit developer throughout Virginia and the District of Columbia, has worked to provide affordable rental housing for individuals and families for more than 50 years. Since its founding, Wesley Housing has emerged as a premier developer of affordable housing with current ownership in 4,300+ units. Wesley Housing supplements housing with supportive services to build up the lives of its ~4,500 residents living across its owned and operated communities, including low- and moderate-income families, older adults, and individuals with disabilities and/or chronic disease. Wesley Housing’s headquarters are located in Alexandria, VA (Fairfax County). For more information, please visit www.wesleyhousing.org

To apply, please visit our careers website at https://wesleyhousing.org/about-us/careers/. Click on Open Positions. Select the position you are interested in. Then click the Apply button to submit your application.

Properties Summary

Knightsbridge Apartments are located in the Buckingham neighborhood of Arlington County, the garden-style historic apartments are comprised of three-story brick buildings surrounding fully landscaped, brick-paved courtyards. With a total of 37 units, the property was substantially renovated and modernized in late 2020 and updated and renovated again in June 2021.

Whitefield Commons Apartments features 63 garden apartments, including 27 one-bedroom units, 34 two-bedroom units, and 2 three-bedroom units. One of each layout is available for people with disabilities. 

William Watters Apartments originally built in 1962 and formerly known as the Adams Manor Apartments, features two four-story buildings with a total of 21 garden apartments. The community provides designated parking, central A/C, two laundry rooms, smoke detectors and enhanced landscaping. The community is near Arlington’s most popular shops, restaurants, and the Key Bridge.

Job Summary

The Community Manager oversees a team of three, ensuring their high performance and Wesley Housing’s adherence to local, state, and federal regulations. The CM prioritize exceptional customer service, timely rent collections, and swift turnover of vacant units. Their responsibilities encompass smooth property operations and maintaining a clean, safe, and pleasant living environment for residents.

This role demands excellent communication skills to liaise effectively with residents and stakeholders. Moreover, the Community Manager exhibits a willingness to work flexible hours, including evenings and weekends, to promptly address resident emergencies, ensuring their satisfaction and well-being.

Essential Functions

• Coordinate the day-to-day operations of the property, including site management and administrative functions.

• Manage rent collection and address delinquent rents within policy guidelines.

• Supervise maintenance and janitorial staff to ensure curb appeal, completion of work orders, unit turnover, and completion of grounds and building maintenance in a timely manner.

• Train, coach, and guide the work of other team members.

• Use knowledge of tax credits and public housing management policy to facilitate potential resident interviews, income calculations, and to process lease applications.

• Ensure all government guidelines and compliance (Sec. 8, HUD and Tax Credit) requirements are met and appropriate records are maintained.

• Participate in tenant selection; conduct resident and prospective resident interviews, initiate background checks and application verifications.

• Prepare apartment leases and lease renewal documents, income certification and rent registration.

• Submit resident certifications and subsidy billing to contract administrators.

• Attend meetings involving properties and tenants within scope of work and based on impact to community.

• Proactively work to ensure budget and expense control. Perform within budget and purchasing guidelines.

• Maintain on-going communication with tenants including quarterly resident meetings.

• Develop maintenance work schedules.

• Conduct site inspections of grounds, common areas and apartments.

• Assist Resident Services with relocation of tenants during planned renovations.

• Perform move in/move out inspections.

• Investigate and resolve resident complaints.

• Maintain rent rolls; reconcile resident accounts and prepare vacancy reports.

• Coordinate timely apartment turnover procedures.

• Prepare daily bank deposit.

• Manage and c