Jobs and Careers
About the role
Sales QA Specialist
Hybrid role in our Frisco, TX office
At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift.
Working at Lexipol means making a difference – day in and day out.
The Work
The GTM Operations team plays a critical role in supporting Lexipol’s revenue engine by ensuring our sales motions run efficiently, consistently, and with high-quality execution. The team partners closely with Sales Leadership, Sales Enablement, and frontline reps to maintain operational excellence across call quality, sales cadences, pipeline hygiene, and insights reporting. By analyzing performance trends, monitoring workflow adherence, and packaging meaningful insights, the GTM Ops team helps drive better decision-making, sharpen sales effectiveness, and ensure our go-to-market teams are equipped to engage prospects and customers with confidence and clarity.
In this role, the Sales QA Specialist will execute the day-to-day quality assurance and workflow oversight that keeps our sales processes running smoothly. This person will review and score sales calls, audit cadence and sequence adherence, monitor pipeline hygiene, and surface actionable insights to sales reps and managers. They will package daily and weekly summaries, flag risks or breakdowns, and ensure all activities meet defined SLAs. By maintaining QA scorecards, documenting processes, and collaborating with Sales Ops and Enablement, this role helps reinforce consistency, drive performance, and elevate the overall effectiveness of our go-to-market teams.
This is done through working in these areas of focus:
Call QA & Insights (Gong) (50%)
Cadence Performance & Workflow QA (Salesloft (25%)
Operating Rhythm (Examples)
Hybrid role in our Frisco, TX office
At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift.
Working at Lexipol means making a difference – day in and day out.
The Work
The GTM Operations team plays a critical role in supporting Lexipol’s revenue engine by ensuring our sales motions run efficiently, consistently, and with high-quality execution. The team partners closely with Sales Leadership, Sales Enablement, and frontline reps to maintain operational excellence across call quality, sales cadences, pipeline hygiene, and insights reporting. By analyzing performance trends, monitoring workflow adherence, and packaging meaningful insights, the GTM Ops team helps drive better decision-making, sharpen sales effectiveness, and ensure our go-to-market teams are equipped to engage prospects and customers with confidence and clarity.
In this role, the Sales QA Specialist will execute the day-to-day quality assurance and workflow oversight that keeps our sales processes running smoothly. This person will review and score sales calls, audit cadence and sequence adherence, monitor pipeline hygiene, and surface actionable insights to sales reps and managers. They will package daily and weekly summaries, flag risks or breakdowns, and ensure all activities meet defined SLAs. By maintaining QA scorecards, documenting processes, and collaborating with Sales Ops and Enablement, this role helps reinforce consistency, drive performance, and elevate the overall effectiveness of our go-to-market teams.
This is done through working in these areas of focus:
Call QA & Insights (Gong) (50%)
- Structured reviews using scorecards; tag/score coachable moments; maintain calibration.
- Execute a daily, scheduled queue of call and cadence reviews in Gong and Salesloft using standardized scorecards.
- SLA-Driven Throughput: Complete assigned QA items within defined SLAs (e.g., same‑day scoring for priority calls; weekly completion for assigned batches).
Cadence Performance & Workflow QA (Salesloft (25%)
- Monitor sequence adherence, step completion, and recording coverage; flag breakage and assign follow‑ups.
- Cadence Hygiene: Monitor sequence adherence, step completion and recording coverage; flag breakage and assign follow‑ups.
- Produce daily/weekly digests with highlights, risks, and actions; route to stakeholders; track acknowledgments and follow‑ups.
- Insights Packaging & Routing: Generate concise daily/weekly summaries (highlights, risks, actions) and route to AEs/SDRs/managers; track acknowledgments.
- Reconcile QA signals with Salesforce stages; enforce readiness criteria and QA gates with Sales Ops/Enablement.
- Process & SOP Maintenance: Keep QA scorecards, checklists, and playbooks current; document repeatable procedures.
Operating Rhythm (Examples)
- Daily: Score assigned calls, audit sequences, send end‑of‑day digest.
- Weekly: Ship QA pack to managers by agreed deadline; log themes and actions.
- 1–2 years’ experience in Sa
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