New Home Sales Customer Concierge

Want a challenging, inclusive work culture that emphasizes personal development and recognition? Are you a motivated, goal-oriented professional looking to take an exciting and rewarding step toward greatness in your career? New Home Star may be the place for you!

Our company is looking for a New Home Sales Customer Concierge with intermediate experience in administration, customer service, and/or real estate to add to our nationwide team. As a New Home Sales Customer Concierge, you have the opportunity to participate in the building of the American Dream. New Home Star is the largest privately owned seller of new homes in America. You can join us with a role in cultivating and maintaining strong customer relationships and scheduling all appointments throughout their home-building journey. Your role in this process is crucial, as you will act as a resource to customers and set essential expectations for a successful new home build. This role is remote and has the opportunity to work with multiple builder partners in Eastern and Pacific Time Zones.

Why New Home Star?

At New Home Star, our number one core value is to provide excellent careers for our people! By joining our team, you will see this value emphasized in all aspects of your career.

• Best-In-Class Training - support network, proprietary sales enablement platform, as well as on-site mentoring, and resources to ensure career path to success.
• Dedicated Marketing - to support your efforts in community engagement, lead generation, and outreach.
• Award-Winning Culture - with thoughtful recognition and opportunities to participate in local and national team bonding events.
• Volunteer Opportunities - encouraged time and financial resources to give back to your local community in meaningful ways.

Pay Structure & Benefits

• Salary-based compensation, plus bonuses.
• Paid time off- vacation time, paid sick and safe time(PSST), and paid company holidays.
• Access to Medical insurance that comes with generous company contributions to premiums (subject to all eligibility requirements).
• Dental Insurance.
• Vision Insurance.
• Additional benefits include life insurance, short-term disability, an Employee Assistance Program, 401(k) with company match, paid parental leave, and discounts through PerkSpot.

Requirements

• Strong people skills and the ability to articulate and professionally handle interactions with customers, team members, trade partners, and the general public.
• Proficient computer knowledge/skills (i.e., MS Office Suite such as Excel, Word, and PowerPoint).
• Extreme attention to detail and time management skills are a necessity.
• Prior sales, real estate, and/or construction/permitting experience is preferred.
• Bachelor's degree or higher is preferred.
• Background checks are required.
• Ability to work 12-hour shifts from 8AM - 8PM EST.
• Weekend availability is required.

Responsibilities

• Capture and convert online customer traffic into prospects for our builder partners.
• Guide the customer through New Home Star’s sales process with the goal of scheduling an appointment with the designated onsite agent.
• Educate the customer on the desired area, builder background, and community of interest.
• Build rapport with customers to determine purchase timeline, income preference, and needs.
• Possess thorough knowledge of builder partner’s company, communities, floor plans, option pricing, and areas where homes are being built.
• Work alongside onsite agents and NHS online concierge teammates to give the best experience to online prospects that visit the community.
• Schedule follow-up communication with prospects to ensure they have all of their questions answered.
• Management of the online prospect CRM system.
• Work alongside the marketing department to create marketing campaigns that keep online prospects engaged with the builder client.
• Provide high-level customer service and communication through email, text, phone calls, live chat, etc.).
• Provide excellent response time when following up with digital leads (same day response).
• Develop relationships with builder management, associates, and marketing representatives.
• Monitor online website to ensure builder’s information is up to date.
• Attend weekly online sales meetings and virtual workshops to provide valuable feedback on the online sales process.
• If dedicated to a specific builder, attend sales team meetings weekly and provide feedback to the online sales department.
• Develop online sales strategi