Senior Manager Incident Management Cybersecurity

Application Deadline:

09/29/2024

Address:

1630 Chicago Road

Job Family Group:

Technology

Monitors, restores service, changes, supports and handles day-to-day activities 7/24/365 required to run the mission critical Information Security systems for BMO. Provides responsive customer service in support of cyber security.

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.

• Ensures alignment between values and behaviour that fosters diversity and inclusion.

• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.

• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.

• Attracts, retains, and enables the career development of top talent.

• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.

• Provides strategic input into business decisions as a trusted advisor.

• Acts as a subject matter expert on relevant regulations and policies.

• Helps determine business priorities and best sequence for execution of business/group strategy.

• Acts as the prime subject matter expert for internal/external stakeholders.

• Prepares and delivers presentations for senior management.

• Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.

• Organizes efforts to ensure processes and procedures are well documented and promotes their implementation.

• Leads the preparation of end user reference materials.

• Gathers requirements and documents these requirements for use in various audits, reports, & projects.

• Acts in a larger project planning capacity, audits the quality of reports submitted by analysts and provides related coaching and support.

• Performs governance and oversight in support of the team, by producing and reviewing reports to ensure completeness and compliance to applicable standards.

• Regularly evaluates and reports on the efficiency of business processes and procedures according to organizational objectives and applies improvements.

• Leads customer support processes and organizes them to enhance customer satisfaction.

• Collaborates in the management of financial information and adjustment of operational budgets to promote profitability.

• Evaluates overall performance by gathering, analyzing and interpreting data and metrics.

• Monitors & maintains security tools and applications.

• Creates activity reports for security tools and applications.

• Collaborates with internal and external stakeholders in order to deliver on business objectives and to support operational activities for Information Security.

• Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.

• Actions service requests, transactions, queries etc. within relevant service level agreements.

• Coordinates and facilitates incident management activities. Includes deploying changes to the production environment and engaging 2rd party providers contracted to the Bank during an incident.

• Recommends approaches or changes to streamline and integrates security processes and systems in the organization, while considering Information Security methodology to improve overall efficiency.

• Provides technical Information Security subject matter expertise.

• Identifies opportunities to strengthen the capability of the Information Security organization at BMO, such as: sharing expertise to promote technical development and mentoring employees.

• Stays abreast of industry technical and business trends through participation in professional associations, practice communities and individual learning.

• Ensures consistent, high quality practices/work and the achievement of business results in alignment with business/group strategies and with productivity goals.

• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.

• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.

• Implements changes in response to shifting trends.

• Broader work or accountabilities may be assigned as needed.