At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $20.97 - $21.97 per hour plus tips.

Work Schedule: The work schedule for this position is various days / shifts

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

JOB SUMMARY

The Lead Greeter is responsible for welcoming guests to and/or from the hotel, hospital or casino and local areas in a friendly, efficient and courteous manner. He/She is also responsible for assisting with guest inquiries, directions, and initial questions regarding the facility or services. In addition, the Lead Greeter orchestrates the service experience alongside his/her co-workers. Under the direction of the Account Manager, the Lead Greeter has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on site. The Lead Greeter is not a manager, however, they may handle day-to-day operational issues and may be required to make judgement calls when expiendency is priority. When issues are not urgent, they will report information to the manager, provide facts of the matter and seek instructions on how to proceed. The Lead Greeter is a model for other cashiers and is highly knowledgeable of the job and operations.

DUTIES AND RESPONSIBILITIES

Guest/Patient Service

• Maintains pleasant, friendly and professional demeanor with all Guest/Patients, co-workers, and clients
• Acknowledges and greets Guest/Patients with a professional and friendly demeanor
• Answers the telephone promptly and politely; within client/Towne Park standards
• Uses salutation of the day
• Demonstrates a willingness and ability to assist others
• Monitors and responds to emergencies on a priority basis
• Practices proper client and/or Towne Park phone etiquette
• Assists visitors with directions, information and other inquiries
• Provides Guest/Patients with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
• Ensures that patient and business confidentiality is maintained at all times
• Delivers messages, items and/or amenities as requested
• Promotes a teamwork philosophy through leading by example and effective communication skills
• Leads the work group in delivering high levels of guest service
• Appoints fellow associates to certain routine roles; Assigns coworkers to non-ordinary roles at the direction of the Account Manager
• At the direction of the Account Manager, reduces staff during the work shift if business conditions dictate, using an approved method

Systems and Standards

• Completes all tasks in a timely manner as instructed by the Account Manager
• Treats Guest/Patients and associates with courtesy, respect and dignity

• Follows all appearance standards