Parts Fleet Room Representative

Department: Parts

Employment Type: Full Time

Location: Rockford

Compensation: $28.00 - $30.00 / hour

Description

Responsibilities

• Serve as key “inside” parts contact for select Lakeside International parts customers.
• Promote sales of “All-Makes” parts to assigned customers
• Collect freight charges from customers when applicable
• Promote Lakeside customer events (Open House, Luncheons, Training events, etc.)
• Accurate core management / reporting on all assigned customers. Includes sending out “Cores Owed” report to customers monthly
• Minimum (5) outbound telemarketing calls to assigned customers daily. Tracked on daily call report.
• Minimum of 50% of assigned customers submitting orders electronically (Diamond Solutions, email, fax, etc.)
• Promptly answer all incoming Fleet Room customer calls and returning messages
• Timely and accurate part number research, quoting, ordering, invoicing, and delivery
• Maintain daily call report recapping both inbound and outbound customer contacts. Report submitted daily via email
• Complete all required training
• Develop sales tracking and other measurement systems to track results in quota/sales objective areas
• Maintain ACT and Maximum Impact database
• Proactively monitor sales to assigned customers. Suggest and implement strategies to profitably increase business
• Maintain a complete, accurate and timely professional file on each customer.
• Collect competitive pricing information
• Promptly administer customer returns
• Adhere to department / company policies and procedures

Qualifications

• Must be at least 18 years old
• Parts experience, particularly in a truck or automotive dealership or aftermarket environment 
• Work to ensure that customers' requests are fulfilled in entirety and exceed expectations to maximize customer satisfaction
• Abide by and enforce all rules, regulations, policies, and best practices to meet the company's standards of conduct
• Demonstrated ability to take full responsibility for problems, issues, and performance in all circumstances
• Presents a high level of attention to all the work that is produced. Must continually strive to improve their quality of performance
• Understands the importance of placing the company's goals before their own. Must hold and maintain a broad perspective of the company to work towards shared common goals
• Must be a highly motivated individual who is willing to take initiative to achieve greater results beyond what is required