Senior UX Researcher

We are looking for a Senior UX Researcher to be part of our Nestlé Nespresso Digital and Tech Team.  
  

Position Snapshot: 

  

• Location: Nespresso Hub, Barcelona, Spain.  

• Type of Contract: Permanent.   

• Type of work: Hybrid. 

• Work Language: Fluent Business English.  

  

The Role: 

  

As a Senior UX Researcher at Nespresso HQ, you will play a pivotal role in elevating our user experience by leading comprehensive research initiatives. Your expertise will guide our Strategy, Content, Product Design & Development teams in creating intuitive, user-centric solutions that resonate with our diverse user base.  

 

You will play a crucial role in understanding and optimizing the customer experience (Digital & Physical) for Nespresso's web e-commerce, Apps, Machines, Employees and much more!... You will collaborate closely with a skilled team of UX/UI Designers, Product Designers, and fellow UX Researchers to create seamless, user-centric digital solutions.  

  

In This Role, You Will:  

  

• Lead User-Centric research: Lead the end-to-end research for digital design processes. Ensuring teams understand customer needs, feelings, and behaviors, motivations and barriers when experiencing our digital services and products. 

• Adapt Research Methods: Conduct user-centric studies across digital and physical experiences, adapting techniques to meet specific challenges. 

• Visioning: Utilize your visionary skills to analyze concepts and transform them into detailed and disruptive knowledge to apply in designs that reflect customer emotions.

• Brand Champion: Enhance brand knowledge through research on positioning, perception, trends, and benchmarks.

• Comprehensive User Research: Conduct thorough user research to inform design decisions and optimize user experiences.

• Collaborate Across Teams: Work with product managers and engineers to define requirements and ensure design feasibility, collaborating with developers to translate design concepts into seamless, pixel-perfect code.   

• Enhance Cross-Platform Experience: Develop cohesive design solutions for web and mobile applications to ensure a consistent and user-friendly experience.   

• Facilitate Usability Testing: Organize and conduct qualitative user testing sessions, using feedback and data-driven insights to refine designs and enhance usability through A/B testing.

• Understand User Journeys: Lead efforts to deeply understand user journeys across various channels.

• Mentorship and Guidance: Provide clear communication and simplify complex information for team members and stakeholders.

• Create Detailed Reports: Compile comprehensive reports and summaries to communicate research findings effectively. 

  

What We’re Looking For:  

  

• Bachelor's or Master's degree in UX Research, Research, Service Design, Psychology, or related field.  

• Proven experience as a UX researcher, minimum 8 years of experience as UX researcher or service designer with wide research experience. With focus on leading research initiatives in complex, user-centric projects.  

• Proficiency in a variety of research methodologies and tools. Qualitative research methods and techniques and software research tools (User Testint – Maze ...) and Quantitative research experience, designing quantitaitve research plans, A/B tasting and surveys.  

• Strong analytical skills with the ability to translate complex data into actionable insights.  

• Excellent communication and presentation skills, with the ability to convey research findings to diverse stakeholders clearly. 

  

We Offer You:  

  

We offer more than just a job. We put people first and inspire you to become the best version of yourself.  

• Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.  

• Personal and pro