Area Coordinator for Residential Education (Student Services Professional II), Housing & Residential Life

Job Summary:

Under the general supervision of the Associate Director for Residential Education, the Area Coordinator will monitor a designated residential community and provide lead work direction to 12-15 Resident Assistants and other DHRE student leaders. The position is a full-time, live-on, professional who will live in a campus apartment and serve as part of the Residential Education team. The position will involve assisting with the educational development of 400-600 campus students, recommending solutions for student development and community initiatives, crisis management; student leadership, academic success; and student mentorship.

Responsibilities: 

Advising and Student Success:

- Serve as primary advisor to Village Council.
- Create and promote an environment that enhances a sense of belonging and commitment to the overall campus community.
- Work with students to successfully live with roommates within a residence hall or apartment community.
- Provide information to help students access the necessary resources on and off campus.
- Attend general assembly and executive board meetings.
- Meet regularly with Village Council executive board members.
- Demonstrate support for the RHA and Village Council as a group by supporting and/or attending programs and events.

Student Conduct and Crisis Management:
- Provide first line of professional assistance in meeting with residents regarding roommate(s), behavior, academics, and other concerns.
- Address community related issues (roommate conflict, community respect, etc.) utilizing interpersonal, fact gathering information to determine the severity of the situation and provide necessary steps and resources available to resolve the situation.
- Adjudicate conduct violations within designated area and timeframe; implement and follow-through on disciplinary sanctions through an educational-based conduct process.
- Counsel students, staff, and/or parents in crisis situations, psychological emergencies, and/or medical emergencies; while working appropriately with CAPS, Student Health Center, University Police, and other offices as necessary.
- Communicate guidelines of conduct that protect the individual student's rights and define student responsibilities.
- Advise and support Resident Advisors in matters of conduct.
- Track incident reports and sanctions in a judicial database.
- Enforce and apply University and DHRE policies.

Programming and Community Development:
- Create, promote, and coordinate academic, educational, cultural, recreational, service, and other programs that meet the needs of the diverse population.
- Conduct periodic review of programs to ensure high quality and adherence to the Housing and Residential Education mission, vision, and learning outcomes.
- Assist in the development and recruitment of designated Living Learning Communities.
- Continuously assess residence hall student needs for additional programs and services.
- Establish and maintain working relations and rapport with residents, faculty, and other campus partners.
- Work on creating community initiatives that serve the individual halls and the community.
- Maintain visibility in the residence halls by attending evening programs, walk-throughs and regular contact with students and staff.
- Orient students to the ideals of community living, the CSUSB campus, and the neighboring community through active and passive programming.
- Work closely with other Student Affairs departments and Academic Affairs.
- Support and attend University events and programs.
- Track hall programming efforts in programming database and master calendar.

Lead Work Direction:
- Provide lead work direction, guide, and monitor a community staff of Resident Assistants, Academic Mentors, and Front Desk Assistants.
- Participate in Student Leader recruitment and selection process.
- Facilitate and participate in the Student Leader training program, as well as on-going developmental training sessions.
- Assist the Associate Director to instruct six-week leadership-based Resident Assistant course.
- Provide input to student staff evaluations on a semester basis.
- Assume responsibility for summer employee residence hall and/or summer camps and conferences, and a variety of other Residential Education summer projects.
- Maintain close contact with building desk attendants and maintenance staff and have knowledge of desk procedures.

Administration:
- Provide lead work direction to staff in regard to daily operations, training, programming, academic success, and community development.
- Provide lead work direction on various administrative processes, such as, student conduct, room changes, check-in/check-out processes, programming, etc.
- Assist with regular review and