Valet Supervisor ("Supervisor del Area de Valet")

POSITION PURPOSE

Supervise the valet department. Greet and welcome arriving guests as they enter the hotel. Assist both arriving and departing guests with luggage handling. Park guest vehicles in efficient and safe manner.

ESSENTIAL RESPONSIBILITIES

• Welcome and escort guests to and from their rooms and assist with luggage. Inform guests of all safety features and, if time permits, promote outlets.
• Offer information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.
• Store guest luggage upon request and assist with the loading and unloading of luggage into and out of automobiles.
• Call taxi for guests as requested.
• Prepare and maintain all tour and delivery paperwork to ensure accuracy and operational standards are upheld. Supervise all group baggage transfers and amenity deliveries to ensure proper handling and completion. Complete daily paperwork.
• Maintain the check-in station for appearance, organization, and operational effectiveness.
• Assist other departments with transporting boxes and supplies.
• Promote a positive working environment for all associates, and follow all guidelines and procedures set forth in employee handbook.
• Complete tasks for the day including the maintenance and cleanliness of valet stand, driveway and surrounding areas, bell closet, and bell carts.
• Safely operate all guest vehicles from valet area to designated parking area and return guest vehicle for guest pick-up when needed. Obey all traffic laws while operating vehicles.
• Create weekly staffing schedules for the department.
• Provide initial and ongoing training for associates within the valet department.
• Perform bi-weekly payroll processing, including approving associate timecards, creating data sets for any bonuses or incentives, and creating any necessary personal action forms.
• All other duties as assigned by the manager or supervisor.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect Supervisors.

PHYSICAL DEMANDS

• Environmental conditions are both, inside and outside, a job is considered both if the activities occur inside or outside in approximately equal amounts.
• Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 45 lbs. as needed.
• Must be able to push and pull carts and equipment weighing up to 250 lbs.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.