Customer Consultant - Inbound (Full Time)

We Energies, a subsidiary of WEC Energy Group, is seeking Customer Consultants (Full Time) at our Downtown Milwaukee campus and the Pewaukee Care Center.

Job Summary

 

Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?

If so, a career in a WEC Energy Group Care Center may be a fit for you!

We Energies, a subsidiary of WEC Energy Group, is seeking Inbound Customer Consultant's (Full-Time)
in our Downtown Milwaukee campus & Pewaukee WI location easily accessible via I-94.

We focus on first contact resolution to ensure customer satisfaction, as our #1 goal.

This position has a direct impact on the energy that people in our communities use every day.

Job Responsibilities

 

The Full -Time Customer Consultant is responsible for:

 

• Receiving all incoming gas, electric, and steam contacts from customers
• Responding to questions, inquiries, requests, bill inquiries, and establishing payment arrangements
• Processing on and off orders, reconnections, trouble calls, gas emergency calls, and new construction orders
• Cross-selling services, handling high bill complaints, or redirecting the customer to appropriate company personnel if necessary
• Perform special assignments as needed
• The Care Centers operate 24/7 to ensure customers have energy related solutions
• We offer a competitive salary, starting at $23.25/hour.
• Flexibility is required, as you may be selected to work various shifts, which would include evenings and weekends

 

Tentative Start Date: 03/25/2024

Preferred Qualifications

 

• One year customer contact or call center experience preferred.
• Computer experience is preferred.

 

End Date: 03/08/2024

 

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

Learn more at Careers

WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.

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