Parts Sales / Services Administrator

Description

Pilatus is hiring a Parts Sales / Services Administrator to join our team in Broomfield, CO. In this role, you will receive and process incoming orders from Pilatus Service Centers and direct customers for all parts requirements. You will also provide technical information and answer complex questions in response to inquiries. A successful person in this position will develop and maintain relationships with customers by ensuring that all required parts are supplied in a timely and efficient manner. Take your career to the next level by joining Pilatus Business Aircraft! 

Essential Duties/Responsibilities

• Creates and/or processes Sales Orders for customers
• Creates and/or processes Invoices for customers
• Coordinates efforts to meet AOG and expedite needs until part is delivered to end customer
• Acts as a liaison between customer and Pilatus for all parts inquiries
• Processes the Return Material Authorization (RMA) requests
• Processes customer direct shipments from Pilatus Aircraft Ltd or vendor
• Provides price quotes and processes price/availability requests from customers
• Researches parts using the IPD, AMM, CMM, or other resources
• Maintains the highest levels of customer satisfaction

Other Duties/Responsibilities

• Participates in 24/7/365 AOG on call rotation
• Monitors and processes customer open orders
• Ensures compliance with Pilatus Service Center Policies and Procedures
• Ensures adherence to Pilatus internal Procedures
• Alerts Accounting of any company that is not current with their account
• Performs other related duties as assigned by management

Requirements

Skills/Qualifications

• 1+ years of technical experience related to aviation parts and high school degree or equivalent
• Pilatus PC-12 and PC-24 knowledge preferred
• Strong computer skills with proficiency in MS Office Professional software 
• Ability to learn and utilize aviation technical software; working knowledge of Quantum a plus
• Professional manner, excellent oral/written communication and customer service skills essential
• Effective interpersonal communication and excellent customer service skills
• Ability to prioritize the workload and produce high quality, detailed work on a consistent basis
• Must qualify as a U.S. person in compliance with ITAR 22 CFR 120.15

What We Offer

• 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
• 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9,600 annually
• Monthly health savings account (HSA) contributions totaling $2,250 for single coverage and $3,000 for family coverage annually
• 401(k) retirement plan matching up to 6%
• Life and long-term disability insurance premiums paid in full
• Tuition assistance available annually after the first year

The salary range for this position is $23.65 - 33.11 per hour depending on experience. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. 

Pilatus Business Aircraft Ltd was founded in Broomfield, Colorado in 1996. Pilatus’ new 118,000 square foot facility is custom-designed to conduct aircraft interior and exterior completions for all PC-12 NGX and PC-24 aircraft delivering to North and South America. This new completions center consolidates the operations 

Pilatus has performed at the Rocky Mountain Metropolitan Airport for over 20 years.  

With over 2,000 employees and about 120 apprentices at its headquarters in Stans, Switzerland and completion center in Broomfield, Colorado, the Pilatus family unites people from over 40 countries. We offer a secure, innovative, international, and sustainable work environment. Courage, vision, and outstanding performance have made us a strong company. Our culture is shaped by a high level of quality awareness, close customer relationships, and a high degree of employee commitment. 

Pilatus Business Aircraft Ltd provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

To submit a paper application, please mail your resume to 12300 Pilatus Way, Broomfield, CO 80021 A