Product Manager Technical II (Customer Test Cases)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Product Manager Technical II (Customer Test Cases)

Overview
The Mastercard Settings team is looking for a Lead Product Manager - Technical to drive our customer experience strategy forward by consistently innovating and problem-solving for our customer test cases. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. The candidate should have extensive knowledge of Mastercard payment transactions and interpreting requirements to create quality test scenarios for customers. Candidate should have knowledge of the Dual Message Authorization and Clearing as well as Single Message Debit Financial platform for customer testing.

Role
• As a test case creator, you should be able to analyze Release Announcements.
• Participate in team prioritization discussions with Product/Business stakeholders.
• Estimate and own delivery tasks (test case creation, test case documentation reviews, project planning) to meet timelines.
• Drive design/process discussions within the team when required.
• Report status and manage risks.
• Drive integration of services focusing on customer journey and experience.
• Perform demos/acceptance discussions in interacting with Product owners.
• Participate in peer reviews.
• Identify opportunities to improve an overall process and trim waste.
• Share and seek knowledge within the Guild/Program to drive and enhance productivity.

All About You
The ideal candidate for this position should:
• Proven experience with various payments messages (ISO 8583/20022)
• Mastercard customer online message testing experience and/or experience at customer/processor testing Mastercard online messages.
• Good knowledge of Mastercard products and services.
• Very detail minded and analytical.
• Good grammar and communication skills.
• Ability to understand and breakdown requirements from a customer testing point of view.
• Look at everything through the eyes of the customer and see their needs are being met for an easy and effective testing.
• Have a clear mission that focuses on the attention of the customer’s need above your own
• Identify areas where resources fall short of needs and provide thoughtful and sustainable solutions to benefit the team.
• Be a strong, confident, and exacting writer and speaker, able to communicate your vision and roadmap effectively to a wide variety of stakeholders.
• Always look for potential solutions to solve problems.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible