Director, Strategic Operations - Employee Workflows

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are looking for a Director, Strategic Operations, who can be a trusted advisor to the Employee Workflows business unit leadership and a respected partner to cross-functional peers. This role will support both strategic and operational aspects of the business. You will work on solving complex business problems by undertaking research and data collection, designing and executing analyses, and then driving results. You will work closely with cross-functional stakeholders to accelerate our impact and directly contribute to our overall business objectives.  

ServiceNow is making the world of work, work better for people. We think deeply about the activities that make up the day-to-day of the employee, and help the modern enterprise become digital, as well as operate better and faster.   

ServiceNow’s Employee Experience product line helps our customers: 

• Boost employee engagement and productivity: Provide a unified experience across IT, HR, Facilities, Legal, and more.  Make it easy for employees to navigate complex processes and get the information they need in their preferred channels. 

• Manage a safe, efficient workplace: Establish trust with employees through proactive communication and provide self-service reservations using floorplans. 

• Increase operational efficiencies: Inspire teams to overdeliver with agile, consistent services.   

This role will provide a vast spectrum of experiences. You will have the opportunity to directly work with the leaders of the business and will also be supported by a team of smart and driven individuals who love to work hard and have fun.  

What you get to do in this role: 

• Oversee and execute the end-to-end process to structure complex problems, develop clear hypotheses, conduct analyses and provide recommendations through a data-driven approach 

• Participate in strategic planning for the workflow, which entails modeling out revenue, costs, investments, industry trends, and roadmap permutations 

• Monitor and analyze the operating cadence of the business as required in coordination with the Strat Ops workflow leader 

• Identify value-creation opportunities across our business. Analyze and design strategies to capture value, iterate with cross-functional teams, then coordinate delivery across functions, ensuring quality output 

• Represent the workflow in cross-functional initiatives and programs 

• Thought partner with the product leadership team on a variety of efforts.  

• Own relationships with internal cross-functional leaders to coordinate business activities and proactively distill and communicate relevant information to leadership  

• Drive communications within the team, including people and talent initiatives  

Qualifications

To be successful in this role you have:

• 8+ years relevant work experience in technology industry or equivalent; experience in the enterprise software/ SaaS industry a plus 

• MBA, equivalent degree, or equivalent experience  

• Excellent collaboration skills and are a team play