Donor Services Supervisor

Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life.

To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible.

Position Summary: Donor Services Supervisors have direct supervision of all hourly staff who have access to the Attended Donation Center (ADC). They have responsibility with regard to total ADC supervision on a daily basis to meet the needs of the site and its donors.

Hourly Rate: $19.71 per hour

Location: Attended Donation Center in Graham, WA

Essential Duties and Responsibilities: The Donor Services Supervisor responsibilities include the following and other duties as assigned:

• Performs all opening and closing procedures and responsibilities
• Ensure that the site is maintained at or above an acceptable level
• Ensure the LP Audits are maintained at an acceptable level
• Oversees supply management and ordering processes to ensure smooth site operations.
• Ability to delegate work to appropriate employees.
• Ensures building and functions are properly maintained; submits and monitors maintenance requests
• Ensure security and safety systems are in working order, including but not limited to door locks, alarms, and incident reports

Full Cycle Hiring

• Be active in interviewing and onboarding new employees by following Goodwill's recruitment guidelines.

Loss Prevention

• Serves as the security "captain" for assigned site location - works in cooperation with management and Loss Prevention to protect company assets from internal and external theft.

Customer Service

• Ability to deliver exceptional customer service to a variety of customers.

Qualifications

Qualifications/Basic Job Requirements:

• High School diploma or general education degree (GED)
• Three years related experience in supervision or management with proven incremental supervisory advancement
• Exceptional analytical, judgment, decision-making and communications skills
• Superior coaching, leadership and interpersonal skills, including the ability to build understanding and consensus

We Have You Covered! Benefits Offered:  

• Medical, Vision, and Dental (M/V/D) insurance coverage for employees. 
  • We provide coverage for you, with a portion of the employee premium paid by Goodwill. 
  • Dependent coverage is available, with the cost being the responsibility of the employee  
• Accident & Life insurance options to ensure financial protection.  
• 401(k) Retirement Plan 
• Vacation (1-4 Years: 80 hours annually) 
• 10 paid Holidays annually 
• 8 days prorated sick leave annually 
• Access to Childcare Benefits through Upwards 
• Parental leave covered by sick/vacation hours 
• All employees receive merchandise discounts 
• We strongly believe in promoting from within, and have multiple avenues for career growth 

Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  

Cultural Competency: Demonstrate cultural competence; specifically, awareness, attitude, knowledge, willingness and skills to work effectively with a culturally and demographically diverse population 

Language Skills: Ability to read and interpret hard data and metrics. Ability to write creatively and articulately with an emphasis on tact and diplomacy. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. 

Mathematical Skills: Ability to calculate figures and amounts such as:  addition, subtraction, multiplication, division, percentages, and average.  Ability to apply concepts of basic algebra when working