Associate, Practice Support Services - Assurance

About this role:

Under the supervision of a U.S.-based Manager, with mentoring from peers and stakeholders, provide administrative, project, and process support to the Assurance Research & Advisory practice to help maintain and improve business efficiency, effectiveness, and growth.  The environment is fast-paced and blends a combination of collaborative interactions and independent work.

What you’ll do:

• Administrative Support: Responsibilities include independently managing senior manager calendar, scheduling meetings across multiple time zones, making travel reservations and processing visa applications, coordinating equipment & supplies for offices/home offices, assisting with on-boarding new team members, and other administrative requests as needed. 
  • Provide exceptional, prompt client service with a positive and professional attitude to both internal and external clients.
  • Proactively communicate with all aligned associates on a regular basis.
  • Serve as a knowledge resource for Microsoft Office programs and Gartner business and reporting tools.
  • Coordinate and/or facilitate in-person team meetings. Note: depending on location, US travel or international travel may be required.
  • Maintain distribution lists, team specific databases and trackers, and/or collaborative platforms.
  • Ensure processes are properly documented or existing documentation is updated as changes occur.
  • Adhere to established policies, processes, and guidelines.
• Process & Project Management: Provide support for Gartner Research & Advisory initiatives and special projects. Will be expected to understand the purpose of and regularly utilize Gartner tracking and reporting tools.
  • Support of multiple projects and ongoing processes simultaneously.
  • Using Gartner data sources, responsible for some monthly data compilation and assisting with Power BI report production as needed:
    • Using Gartner data sources, facilitate accurate and timely reporting, collating information for monthly and quarterly retrospectives, town hall(s), and semi-annual or annual performance reviews.
  • Manage or assist with ad hoc projects.
    • Utilize team’s project management tool to track project/process progress.

What you’ll need:

• High school diploma, Associates degree or equivalent preferred. A minimum of 2-3 years relevant work experience.
• 1-2+ years administrative experience (internal or external customers) in a fast-paced environment recommended.
• Proficiency with Microsoft Applications Suite and G-Suite:
  • Particularly, intermediate knowledge of Excel–e.g., using formulas and the ability to design and develop Excel or Google Sheet dashboards.
  • Strong graphics skills with the ability to develop and update PowerPoint/Google Slides presentations.
• Experience with WebEx and MS Teams
• Experience with or knowledge of Trello.
• Experience managing multiple priority projects and tasks concurrently.
• Excellent writing skills, strong mathematics skills, and an eye for detail.

Who you are:

• Self-starter, must be able to own, manage, and complete projects and tasks with minimal instruction.
• Flexible, cordial, poised, efficient, and work well with a wide variety of personalities and across varying levels of seniority.
• Possess strong critical thinking, interpersonal and collaborative skills.
• Able to bring structure and efficiency to complex and dynamic environments.
• Have a strong sense of personal commitment and ability to embrace change.
• Able to communicate and collaborate effectively and demonstrate a client service mindset in all interactions.

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Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long in