Position:       Technology Systems Manager (Access Management) 

Location:     Redmond, WA (onsite)

FLSA:           Exempt

Salary:         $75,000 - $82,000

SUMMARY

The Technology Systems Manager will provide technical systems support to the access management team including any advanced troubleshooting of equipment and software with strategic guidance when implementing new technology, solutions, and processes to ensure successful execution. They will respond to higher level/technical requests in person, over the phone, or via email. This position will also assist with day-to- day operations, administrative and/or miscellaneous tasks including the development and implementation of policies and procedures to enhance both general and technical support operations.

ESSENTIAL FUNCTIONS:

• Lead the design, development, and implementation of strategic technical support initiatives.

• Provide IT Desktop, Network and Server support. 

• Provide Tier 1-2 support for access management issues or requests. This may include escalating Tier 3 items to various teams to coordinate support for internal tools. (i.e. access level configurations, area access manager permissions, urgent access escalations).

• Support Remote Biometric Enrollments through audio/video sessions globally.

• Provide training to both internal and external teams on new and/or existing internal tools and processes including the development and implementation of policies and procedures.

• Provide support to global teams that manage access control in their regions to ensure success in their daily operations. This may include support for access control tools used, drafting communications, and maintaining the SharePoint with updated supporting documentation and policies. 

• Analyze complex technical issues and provide expert recommendations to senior management.

• Assist with procedural review, analysis and process deployment for the Access Management Team.

• Develop and enforce technical support policies and procedures, ensuring compliance with organizational standards.

• Develop and publish strategic process documents and comprehensive technical documentati