Head of GTM Systems

About the role:

We are seeking an innovative, thoughtful, and accomplished technology leader to maintain and grow a dynamic GTM Systems team within the GTM Strategy & Operations function. This team architects, supports, scales, and enhances internally used line of business applications and integrations across our business. Reporting to the VP of Global GTM Operations, this position will be responsible for the ongoing design, implementation, and maintenance of the technology systems utilized by the GTM teams on a daily basis. The ideal candidate is highly organized, a strong communicator, and enjoys solving complex problems that require an integrated cross-functional understanding of how technology and people combine to deliver Forter’s value to our customers.

The mission of the GTM Systems team is to optimize how internal teams use technology to automate processes and to unlock actionable data through the technology stack that supports Forter’s GTM teams (sales, marketing, customer success, and business development). You'll lead a team of high-performing system managers, administrators, and developers to ensure that we build and execute a systems roadmap that enables us to scale our GTM and support strategies. Your stakeholders will be Sales, Customer Support, Marketing, and Finance organizations and you will be responsible for building trusted relationships with them that result in an aligned focus on delivering outcomes/experiences, supported by a clear technology and information strategy, prioritized plans, process maturity, disciplined execution and predictable, high-quality delivery of day-to-day technology and information services.

What you’ll be doing:

• Manage the strategic vision of the GTM Systems team as well as the day-to-day workload including prioritization of inbound requests and strategic initiatives. This includes ownership quarterly/ annual planning, the systems roadmap, and sprint cycles.
• Collaborate with business leaders to develop and implement strategies that support the organization's go-to-market operations
• Lead the development, implementation, and continuous improvement of processes, methodologies, and tools to increase GTM productivity, operational efficiency, and effectiveness.
• Ensure data accuracy, completeness, and consistency across all GTM systems and tools, including CRM, CPQ, and other relevant applications.
• Lead a high performing technical GTM delivery team, delivering complex projects across multiple work streams, building effective business partnerships, and leading successful process and transformation initiatives.
• Overall management and execution of Salesforce-related infrastructure changes and records management.
• Implementation and maintenance of systems such as CPQ, CLM, and SFDC
• Collaborate closely with cross-functional teams (e.g., Finance, Legal, Sales, etc.) to build robust cross-functional processes and support cross-team handoffs acting as project owner.
• Evaluate, select, implement and integrate technology tools into a solution to support key business unit stakeholders.
• Manage the sales operations technology budget and vendor relationships, including partnering with Procurement to negotiate contracts, ensure service level agreements are met, and evaluating third-party solutions to ensure they align with business goals and meet performance standards.
• Participate in projects to document requirements, scope solutions, and develop solutions.

What you’ll need:

• Minimum of 10 years of progressively responsible experience in systems and business process operations.
• 8+ years of experience of direct people management experience, leading business systems or revenue operations teams, Experience in Sales Cloud, Sales CPQ and Service Cloud
• Successfully scaled teams, process and systems in a fast paced environment
• Work experience in an Agile/SCRUM environment
• Experience in collaborating with product owners representing Sales, Customer Service, Product & Engineering and balancing competing interests and needs across the organization to define a clear roadmap for CRM deliverables
• Prior experience in SaaS software industry is required and FinTech/ AdTech/ consumption based business models is a plus.
• Understanding of sales processes and implementation of Salesforce.com
• Familiarity with sales enablement and sales performance management tools
• Highly collaborative style with strong influence skills and attention to detail.
• Flexibility and ability to adjust on the fly to new demands; a sense of urgency
• Experience with data management and data migration principles and application
• Certified Salesforce Administrator. 
• Experience implemented CPQ and CLM software (1+ times in