Senior Coordinator, Academic Administration

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Job Type:

Employee

Duration in Months (for fixed-term jobs):

12

Job Family:

Academic Administration

# of Open Positions:

1

Faculty/Service - Department:

Layal Younes DeWolf

Campus:

Main Campus

Union Affiliation:

SSUO

Date Posted:

février 05, 2024

Closing Date:

février 16, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Hours per week:

35

Salary Grade:

SSUO Grade 08

Salary Range:

$60 700,00 - $76 672,00

About the Telfer School of Management
The Telfer School of Management at the University of Ottawa is located in the heart of Ottawa and is the proud academic home of some 4,300 students,200 faculty members, over 100 staff members, and over 30,000 alumni.

At Telfer, everything we do from teaching to research, to policy advice is firmly aligned with helping Canada reach its potential. We believe that better business practice means a better Canada and that a better Canada means a better world.

Position purpose:
Reporting to the Program Manager, the incumbent manages the planning and delivery of a portfolio of open-enrollment and custom non-credit executive programs offered both in-person and virtually to executive-level clients while providing an exceptional client experience. Establishes and maintains relationships with program participants and works closely with colleagues from client organizations, colleagues within the University, and with the Telfer Executive Programs Community of Practice. Ensures smooth and efficient operations and supports the continuous improvement of business processes.

In this role, your responsibilities will include:

• Program Planning & Operations: Plans and coordinates all logistics related to their portfolio of programs and events. To this end, discusses with clients and/or Program Directors, identifies requirements and deadlines, plans and coordinates all the steps required to deliver the program or event. Performs a variety of operational functions related to ongoing executive programs delivery. Performs routine administrative and financial functions. Executes all operational activities around program delivery efficiently and within budget. Troubleshoots unanticipated complications within the scope of program execution and implements creative solutions to ensure operational continuity. Maintains accurate records for key historical data and program metrics. 
• Client Service and Communications: Acts as communication liaison between program management, clients, contributors, experts and other stakeholders in order to ensure the effective sharing of critical information related to the program components under their area of responsibility. Ensures that accurate and clear information related to the program, deadlines, and requirements is consistently available and updated. Addresses client feedback, escalates more complex areas of concern to program management, with the goal of favouring service excellence. 
• Teaching & Learning Support: Advises Program Directors and faculty on resources and technology necessary for optimal delivery of learning and development programs and may provide training as needed for effective delivery. Advises potential participants on development programs that best suit their needs. 

What you will bring:

• Post-secondary education in marketing, event management, education, or communications, or an equivalent combination of education, training and experience
• Minimum three years experience and knowledge of event management or logistical support for training and/or program operations or administrative coordination
• Strong interpersonal and communication skills
• Excellent problem-solving skills
• Ability to work well under pressure and meet strict deadlines
• Self-reliance and good judgment
• Project management experience
• Strong organizational skills and consistent attention to detail in a fast-paced environment
• Demonstrated success working in a team setting
• Ability to occasionally work outside of normal office hours
• Knowledge of computer systems and software such as Windows, word processors, web applications and graphic design software, social media platforms, spreadsheets, databases, presentation software, internet browsers and email
• Knowledge of educational technologies, presentation software, and audio-visual systems
• Bilingualism – French and English (spoken a