JOB SUMMARY:

To assist the sales and customer account departments during customer visits to assure the visit is a successful, rewarding experience while managing and helping facilitate the logistical needs of the Customer Center including front desk services and Customer Center activities.

JOB RESPONSIBILITIES:

• Responsible for welcoming customers and being the face of the Delivery Center as the first point of contact for visitors. Tracks and schedules daily customer list.
• Create and maintain schedules and arrange all meeting requirements (catering, special requests, etc.) that support customer visits and internal meetings including request from Senior Leadership.
• Responsible for producing weekly, monthly and yearly reports.
• Prepare customer name badges, signs and running Restricted Party Screenings.
• Assists Customer Account Administrators, customers, staff, sales and Senior Management in accommodating needs for candidate visits, aircraft deliveries, and pre-sale prospect visits. Supervises and coordinates customer rooms with beverages and catering.
• Coordinates daily food requirements for guests to Customer Delivery Center and communicates needs with caterer. Works with caterer to monitor supplies of coffee, soft drinks, etc. and reorders items from vendor as needed. Participate in regular reviews with manager and caterer to ensure customers and internal meetings are receiving top level of service. Coordinates catering ordering for Flight Operations and last-minute requests for customer outbound flights.
• Organizes facility requests for the Customer Center. Monitors customer facility meeting rooms assuring they are in neat and proper order and resets rooms as needed for following functions.
• Communicates with vendors and suppliers of Customer Center. Works with Customer Experience staff on weekly menu options for Delivery Centers and coordinates any last-minute catering changes or special dietary requirements. Completes periodic reviews of local hotels and car rental agencies to obtain updates on amenities/capabilities for classification in Customer Visitor’s Guide.
• Schedules vehicles for customer visits and on occasion assists in transporting customers from one location to another. Monitor vehicle schedules and maintenance and coordinate detailing for recurring cleaning and special events.
• Coordinates with Customer Experience Manager and Sales & Marketing staff on special events in Customer Center.
• Assists with on-site gift store to ensure presentation is secure,clean and tidy.
• Reconcile invoices and orders/re-order miscellaneous supplies.