Senior Director, Retail

About Flywheel 

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

The Opportunity  

We are looking for a leader to join our Retail team, who will focus on team development and support; client retention and growth; and development of Flywheel’s further expansion as the leading Digital Commerce Solution. This role requires proven ecommerce experience in the Digital Commerce space, strong people management and leadership skills, and a passion for working with clients at executive levels, from business acquisition through to ongoing growth and development. This role will work alongside the current Retail Leadership team across all retail functions, and must be filled by someone who is self-motivated, collaborative and results oriented, working under expectations set by executive management. The ultimate goal for this role is to help grow our client’s business across all retail opportunities and promote the value and philosophies Flywheel brings. 

What You Will Do: 

• Build and maintain strong client executive relationships to foster long term partnerships, and prospect referrals, while identifying ways to drive incremental value to clients  

• Oversee multiple client teams providing guidance in ensuring strong performance against client goals and identifying and resolving any client issues 

• Identify opportunities to grow revenue with existing clients, if and only when consistent with client growth objectives and in their best interests 

• Jointly oversee and implement the strategy of Flywheel Digital considering how best to scale in an effective and efficient way. 

• Act as a brand ambassador for Flywheel both internally by sharing market insight, trainings etc and externally through participating in business develop and external hackathons, share groups and client trainings 

• Ensure team has the training, resources and ongoing professional development they need to succeed personally and professionally as they deliver value to our clients everyday 

• Maintain team morale and motivation as we operate in a hybrid work  environment 

• Constantly seek ways to improve team’s operating efficiency, optimising time spent vs. quality of delivery, while maintaining work/life balance across the team 

• Contribute to all hiring, team structuring, and account resourcing decisions in the team 

Who You Are: 

• 10+ years of eCommerce experience across Digital Commerce retailers & intermediaries 

• Team player with a genuine desire to contribute to the overall success of Flywheel 

• Team management experience, with demonstrated leadership, mentoring and coaching skills 

• Strong business acumen, problem solving & analytical skills 

• Excellent communication and organisational skills 

• Results driven with strong customer focus 

• Experience in presenting and influencing at Executive level 

• Ability to quickly adapt to changing environments  

• Bias for action and ability to achieve objectives and goals with optimistic energy and tenacity to defeat barriers 

• Proactive and independently motivated 

• Intellectually curious and a quick learner 

#LI-KH1

Working at Flywheel

We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.

• We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
• Flexible vacation time