PT Sales Supervisor: Kat the Label

About the Brand:

Kat the Label is a female-led Australian-based brand with a focus on carefully curated intimates. Our vision is to become the world’s most sought after lingerie brand. With each piece and every new collection, we aim to amplify the determination and individuality of our wearers, empowering them to take on the world with confidence. It’s our mission to enhance the everyday, with good lingerie. At Kat The Label, we are committed to ethical trading, manufacturing and working conditions for our factories and workers.

About the Role

We are seeking a passionate and results-driven Sales Supervisor to join our boutique, powered by the Leap Platform, in The SOHO market opening October 2026. This opportunity is ideal for a hands-on retail leader who thrives on the sales floor, develops teams, and creates exceptional customer experiences.

As a key member of the leadership team, you will serve as the Leader on Duty, partnering with the Store Manager/General Manager to drive sales performance, lead daily operations, and ensure the team delivers an elevated in-store experience. When the Store Manager is not present, you will confidently oversee the business, ensuring sales goals are achieved, brand standards are maintained, and customers receive exceptional service.

Hourly Pay Range: $23/hr – $25/hr Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications. This role is bonus eligible.

What You'll Do

Drive Sales Performance

• Lead the team in achieving daily sales goals and key performance metrics through active coaching, floor leadership, and strong selling behaviors.
• Monitor business performance throughout the day, identifying opportunities and adjusting priorities to maximize results.
• Reinforce product knowledge, storytelling, and personalized selling techniques to elevate the customer experience.

Deliver an Exceptional Customer Experience

• Create meaningful customer connections through authentic engagement, product expertise, and personalized service.
• Coach associates to deliver thoughtful recommendations and experiences that drive customer loyalty and repeat business.

Lead & Develop the Team

• Serve as a trusted leader on the sales floor by providing coaching, feedback, recognition, and ongoing support to develop a high-performing team.
• Partner with store leadership to onboard new team members, reinforce training, and foster a culture of accountability and collaboration.

Lead Daily Store Operations

• Serve as Leader on Duty by overseeing daily store execution and ensuring the team is prepared to deliver an exceptional customer experience.
• Execute brand standards across visual merchandising, inventory management, shipment processing, and daily operations while maintaining compliance with company policies.
• Support store events, activations, new store openings, and market initiatives as needed.

Key Performance Indicators (KPIs)

Sales Leadership & Business Performance: Leads the team to achieve daily sales goals and key performance metrics through effective coaching, floor leadership, and commercial execution.

Customer Experience & Brand Loyalty: Creates meaningful customer connections through exceptional service, product expertise, and engagement strategies that drive loyalty and repeat business.

Team Engagement & Development: Builds a high-performing team through coaching, recognition, collaboration, and consistent reinforcement of brand expectations.

Operational Excellence: Maintains strong execution of store standards, operational processes, and daily business priorities.

Position Requirements

• 1–3 years of retail leadership or supervisory experience in boutique, specialty, premium, or customer-focused retail environments.
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