Customer Service Specialist (with Lithuanian & Polish or English)

Company Description

We are TIMOCOM. We love roads. They bring people closer, connect the city and the countryside, break through borders: they are the glue that holds the world together. We bring those who work in logistics closer, making sure that road transport is smart, safe and simple. We are a trailblazer and pioneer, paving the way for a networked logistics industry. Our founder believed that the logistics industry required smarter, digitalised, international solutions, so he founded a daring start-up in Erkrath (close to Düsseldorf). That was how the TIMOCOM marketplace got started – and today we are one of the most successful mid-sized IT and data specialists serving the logistics industry in Europe, and one of the most popular IT companies to work for in Germany. But we aren’t just resting on our laurels: we are constantly expanding the TIMOCOM marketplace, adding new, cutting edge digital solutions, designed to ensure that our customers can continue to keep the world moving, both today and in the future.

Job Description

#ChallengesNeedHeroes!

In Customer Service, you will be the daily support for our customers across Europe. That's why we're looking for a person who can't imagine a day's work without contact with people and values good relationships (both with customers and the team).

Your daily responsibilities will include:

• Responding to telephone and email inquiries from B2B customers,
• Helping in identification and resolving ongoing customer issues related to, among other things, technical aspects of system operation (e.g. logging in), billing (e.g. data inconsistencies), complaints and cancellations,
• Presenting our product to customers,
• Coordinating administrative and payroll issues,
• Handling the data synchronization process. Verifying and making changes related to data updates by our customers,
• Building and maintaining customer relationships,
• Daily collaboration with other departments.

Qualifications

You are our Hero if you:

Communicate effectively in the following languages:
✅ Lithuanian (min. B2) - essential for communication with customers and verification of documents,
✅ English (B2) or Polish (B2) - necessary for exchanging information with the Team Leader and colleagues.
✅ Have experience in telephone customer service or a strong desire to grow in this area,
✅ Demonstrate empathy and possess strong analytical and active listening skills, allowing you to effectively identify customer issues,
✅ Find operating a computer and using MS Office programs easy,
✅ Are prepared to handle a variety of conversations with customers, ranging from pleasant to more challenging interactions. Therefore, we are looking for a candidate who possesses resilience and the ability to remain calm and professional in demanding situations.

Quality is also very important to us. What do we mean by it?
✅ Paying attention to detail while handling customers and processing their documents,
✅ Being accurate when completing notes and adding information in CRM, etc.

IMPORTANT: The workplace is Wrocław.

Optional: 
- Experience in a similar position,
- Previous contact with documents in Lithuanian language.

Additional Information

At TIMOCOM, we will also take care of yours:

Work-life balance, which includes providing:

• work in a modern office located in the center of Wroclaw in the building of Centrum Południe
• work in a hybrid system (partly from the office and after the onboarding period partly from home) (124 days per year)
• flexible working hours (start between 7:30 a.m to 9:30 a.m)
• life insurance
• Enel-med family/partner health care package (the highest available and fully paid for by the employer)
• parking & bicycle spaces
• possibility to come to work with a child - we know that surprises happen, so we offer a separate office adapted for the youngest ones
• an atmosphere conducive to the exchange of knowledge and sharing of good practices
• friendly language of internal communication 😊
• your own desk with the necessary equipment - your workstation is always at your disposal; we practice "hot-desking" only occasionally 😉

Development & corporate networking through:

• permanent access to Linkedin Learning and language training platform (Speexx)
• 4 hrs per month to use for self-development - you decide what you learn 😉
• international coffee breaks - virtual meetings that give you the opportunity to meet people from other locations!

Financial comfort, in terms of whi